Selling online

Here’s what you need to know to start planning your gifting and mailing strategy to best connect with your customers before the next peak hits.

It’s never too early to get started for the next peak. Here are seven things you can do to help deliver a great customer experience.

Meet two of our Local Business Hero program winners - Happy Hubble and Red Sparrow Tea Company - who have built strong ties with their communities around Australia.

Discover how connecting your MyPost Business account with an eCommerce Platform Partner can help you save time by streamlining your eCommerce parcel processes.

Stephen Smith, GM Supply Chain and Store Operations at Kitchen Warehouse, explains what Australia’s cooking renaissance meant for the omnichannel retailer.

Ethan Orsini, General Manager Omni Fulfilment at Super Retail Group, shares how the surge in online shopping increased the need to own the full customer experience.

Increasing first time delivery helped improve KG Group’s delivery experience.

How Australia’s leading online book retailer is delivering on expectations.

Online retailer Unearthed Crystals ensures a positive delivery experience with fast, free shipping, along with beautiful, eco-friendly packaging.

When Artisanale Chocolate quickly adapted to online selling, it needed the right packaging to deliver its delicious goods.

Steph Pase has grown her brand by building an engaged online community, and says their support is what has helped her business grow.

When RAAF pilot Flight Lieutenant James Tockuss designed his own personalised stamps, his enthusiastic following took their collections to new heights.

Steph Pase shares how Australia Post helped her scale up order fulfilment to meet insatiable demand here and overseas, while improving the delivery experience.

It’s time to register your business for the Online Retail Industry Awards (ORIAS) People’s Choice Award 2021.

New online habits are likely to stay – so what does that mean for your organisation? This guide unpacks the shift in consumer expectations, along with three things to consider.

When COVID hit, Rebecca Chan made a quick move to online selling in time for her Easter peak. She shares how MyPost Business helped her save on sending.

Learn how TABOO is tapping into Australia’s $400 million sanitary product market, and putting their postage savings towards positive causes.

With MyPost Business, The Scent Lab can send candles, wax melts and bath products to every corner of Australia, and save on sending.

Co-founders Rashid and Ammar Roumani explain how Australia Post has helped them democratise Australia’s artisan coffee culture.

Stay-at-home comfort living saw Mortels Sheepskin Factory’s sales double during lockdowns. Co-owner Tony Mortel shares how MyPost Business helped business thrive.

Lockdowns and working from home have had a profound effect on the Australian way of life, including what we expect from a retail experience.

Futurist Anders Sörman-Nilsson, and Be Fit Food’s Kate Save, share their predictions for the next evolution of retail. A must-read guide on where to invest your resources – from digital experiences to new consumer trends.

The COVID-19 pandemic triggered an unexpected surge in eCommerce growth, with millions of Australians shopping online– and November 2020 has become Australia’s biggest month in online shopping history.

How you can help reduce the risk of avoidable delays and get parcels to your customers as quickly as possible.

How you can help reduce the risk of avoidable delays and get parcels to your customers as quickly as possible.

Australia Post partners with Small Business Australia’s Keep Well Buy Local movement. Director Bill Lang explains the movement’s goals and how to get involved.

With the right combination of AI technology, fast store-to-door fulfilment and an expert team of virtual stylists, Cue has elevated expectations of the online fashion shopping experience. Cue’s CIO Shane Lenton shares how COVID-19 gave them a sense of purpose and urgency to respond.

How people pay for goods and services has changed since the start of the COVID-19 pandemic. An increase in digital transactions – including online payments to more frequent contactless touch and go payments – can open up new fraud opportunities. Is your business ready to handle these potential issues?

Tim MacKinnon shares eBay's insights into the changing needs of the nation through the goods they were purchasing in 2020.

Australians are shopping online more than ever. But research shows most Aussies are choosing to shop local, spending more on locally made products. We explain the rise of the Shop Local trend.

Online shopping habits changed when COVID-19 restrictions forced store closures. To attract and retain this new audience, businesses will need to address traditional online shopping barriers.

When COVID-19 shut Australian stores, drove consumers online and disrupted supply chains, Australian retailers were quickly forced to rethink fulfilment. Now, they are reviewing store and online operation investments as we move into recovery.

Businesses of all sizes are looking for ways to survive COVID-19 while learning to serve customers differently. In the process, they’re also finding creative ways to help support Australia through the pandemic.

The global pandemic has triggered a massive growth in online shopping as Australians turned to online retailers during self-isolation.

With the online shopping boom during self-isolation came the massive volume of parcels through our network. As we continue improving our daily operations, here's how organisations can help us get their parcels moving quickly.

The more Australians shop online, the harder retailers have to work to stay ahead. Offering next business day delivery is one of the many ways they’re using to try to win and keep customers.

Consumers are increasingly conscious of how their online shopping habits impact the environment and are starting to seek out retailers with sustainable business practices. Here’s how Australian businesses are leading the charge.