How Australian retailers are improving their delivery experience

Retailers share their strategies for ensuring the best possible delivery experience – from setting clear expectations at checkout, to offering more collection points, removing the requirement for signature on delivery, and even reconsidering the way that parcels are packaged. Read their stories below.

Tips for a successful eCommerce Christmas

The way businesses prepare for the Christmas rush has changed over the last 18 months. Australia Post’s year-round volumes are near previous Christmas periods.

Your eCommerce sales event calendar

Use our handy eCommerce calendar to plan and prepare for a successful silly season. It’s packed with helpful tips and insights to help your business flourish.

5 ways to protect your customers’ online privacy

The ongoing threat of global cyber-attacks and identity theft is making Australians more guarded when it comes to sharing their personal data.

How MyPost Business integrations save you time

Save time on sending with eight new MyPost Business eCommerce Partner integrations. 

Stay ahead of the holiday rush

Here’s what you need to know to start planning your gifting and mailing strategy to best connect with your customers before the next peak hits.

The retail rush: 7 ways to plan for the next sales peak

It’s never too early to get started for the next peak. Here are seven things you can do to help deliver a great customer experience.

Honouring Australia's local business heroes

Meet two of our Local Business Hero program winners - Happy Hubble and Red Sparrow Tea Company - who have built strong ties with their communities around Australia.

How to help streamline your eCommerce parcel processes

Discover how connecting your MyPost Business account with an eCommerce Platform Partner can help you save time by streamlining your eCommerce parcel processes.

Kitchen Warehouse’s omnichannel advantage

Stephen Smith, GM Supply Chain and Store Operations at Kitchen Warehouse, explains what Australia’s cooking renaissance meant for the omnichannel retailer.

How Super Retail Group improved customer experience

Ethan Orsini, General Manager Omni Fulfilment at Super Retail Group, shares how the surge in online shopping increased the need to own the full customer experience.

How KG Group improved their delivery experience

Increasing first time delivery helped improve KG Group’s delivery experience.

Booktopia meets its delivery promise

How Australia’s leading online book retailer is delivering on expectations.

Delivering ‘positive’ energy to the front door

Online retailer Unearthed Crystals ensures a positive delivery experience with fast, free shipping, along with beautiful, eco-friendly packaging.

Artisinale Chocolate delivers a sweet experience

When Artisanale Chocolate quickly adapted to online selling, it needed the right packaging to deliver its delicious goods.

Building a thriving online community with Steph Pase

Steph Pase has grown her brand by building an engaged online community, and says their support is what has helped her business grow.

Retropilot takes flight with MyStamps

When RAAF pilot Flight Lieutenant James Tockuss designed his own personalised stamps, his enthusiastic following took their collections to new heights.

How Steph Pase improves the delivery experience

Steph Pase shares how Australia Post helped her scale up order fulfilment to meet insatiable demand here and overseas, while improving the delivery experience.

Are you Australia's favourite online retailer?

It’s time to register your business for the Online Retail Industry Awards (ORIAS) People’s Choice Award 2021.

The rise of the online consumer

New online habits are likely to stay – so what does that mean for your organisation? This guide unpacks the shift in consumer expectations, along with three things to consider.

How MyPost Business helped Artisanale Chocolate

When COVID hit, Rebecca Chan made a quick move to online selling in time for her Easter peak. She shares how MyPost Business helped her save on sending.

How TABOO delivers real impact with MyPost Business

Learn how TABOO is tapping into Australia’s $400 million sanitary product market, and putting their postage savings towards positive causes.

How MyPost Business saves The Scent Lab on sending

With MyPost Business, The Scent Lab can send candles, wax melts and bath products to every corner of Australia, and save on sending.

How Australia Post helps Pod Co deliver artisan coffee

Co-founders Rashid and Ammar Roumani explain how Australia Post has helped them democratise Australia’s artisan coffee culture.

How MyPost Business helped Mortels thrive

Stay-at-home comfort living saw Mortels Sheepskin Factory’s sales double during lockdowns. Co-owner Tony Mortel shares how MyPost Business helped business thrive.

Rethinking the retail experience

Lockdowns and working from home have had a profound effect on the Australian way of life, including what we expect from a retail experience.

Next big changes for retail

Futurist Anders Sörman-Nilsson, and Be Fit Food’s Kate Save, share their predictions for the next evolution of retail. A must-read guide on where to invest your resources – from digital experiences to new consumer trends.

Delivering an online shopping boom

The COVID-19 pandemic triggered an unexpected surge in eCommerce growth, with millions of Australians shopping online– and November 2020 has become Australia’s biggest month in online shopping history.

How businesses like THE ICONIC are making sustainability a business norm

How you can help reduce the risk of avoidable delays and get parcels to your customers as quickly as possible.

A peak online shopping season unlike any other

How you can help reduce the risk of avoidable delays and get parcels to your customers as quickly as possible.

Keep Well Buy Local

Australia Post partners with Small Business Australia’s Keep Well Buy Local movement. Director Bill Lang explains the movement’s goals and how to get involved.

Virtual styling: How Australian fashion brand Cue is digitising its retail experience

With the right combination of AI technology, fast store-to-door fulfilment and an expert team of virtual stylists, Cue has elevated expectations of the online fashion shopping experience. Cue’s CIO Shane Lenton shares how COVID-19 gave them a sense of purpose and urgency to respond.

Help protect your business from transaction fraud

How people pay for goods and services has changed since the start of the COVID-19 pandemic. An increase in digital transactions – including online payments to more frequent contactless touch and go payments – can open up new fraud opportunities. Is your business ready to handle these potential issues?

eBay’s perspective on what COVID-19 means for the future of retail

Tim MacKinnon shares eBay's insights into the changing needs of the nation through the goods they were purchasing in 2020.

Aussie pride in Australian made: Why more Aussies are buying local

Australians are shopping online more than ever. But research shows most Aussies are choosing to shop local, spending more on locally made products. We explain the rise of the Shop Local trend.

How to attract and retain new online shoppers

Online shopping habits changed when COVID-19 restrictions forced store closures. To attract and retain this new audience, businesses will need to address traditional online shopping barriers.

From first click to last mile: the shift to omnichannel logistics

When COVID-19 shut Australian stores, drove consumers online and disrupted supply chains, Australian retailers were quickly forced to rethink fulfilment. Now, they are reviewing store and online operation investments as we move into recovery.

How Australian businesses are navigating COVID-19 changes

Businesses of all sizes are looking for ways to survive COVID-19 while learning to serve customers differently. In the process, they’re also finding creative ways to help support Australia through the pandemic.

Online shopping helps keep Australians connected

The global pandemic has triggered a massive growth in online shopping as Australians turned to online retailers during self-isolation.

Six ways businesses can get their parcels moving quickly during COVID-19

With the online shopping boom during self-isolation came the massive volume of parcels through our network. As we continue improving our daily operations, here's how organisations can help us get their parcels moving quickly.

What online retailers should consider when offering fast delivery

The more Australians shop online, the harder retailers have to work to stay ahead. Offering next business day delivery is one of the many ways they’re using to try to win and keep customers.

Sustainability in eCommerce: How Australian businesses are doing their part

Consumers are increasingly conscious of how their online shopping habits impact the environment and are starting to seek out retailers with sustainable business practices. Here’s how Australian businesses are leading the charge.

5 tips to creating a winning Black Friday sales strategy

Mega sales events like Black Friday and Cyber Monday now surpass Christmas as the peak shopping period. Here’s how your business can ride this trend to boost pre-Christmas sales.

What online retailers should consider when offering fast delivery

The more Australians shop online, the harder retailers have to work to stay ahead. Offering next business day delivery is one of the many ways they’re using to try to win and keep customers.

Will these be game changers for online retail in 2020?

From the rise of buy-now pay-later platforms to the emergence of contextual commerce, here’s what could change the face of online retail in 2020 and beyond.

Australia’s online shopping growth: how retailers are keeping up

Three Australian online retailers share advice and strategies for keeping up with the growth in online shopping.