As one of Australia’s advanced and respected information logistics specialists, we have the scale and capability to help large organisations manage sizeable volumes of incoming information.

Our solutions also help organisations optimise their operations through digitally scanning and securely storing information, minimising risk and enhancing compliance management.

Optimise physical and digital forms

By managing the design, production and distribution of paper-based and digital forms for large organisations, we’re able to reduce manual handling and improve data integrity.

Our form service benefits include:

  • Improving accessibility and increasing customer acquisition rates 
  • Minimising risk and liability by helping customers meet compliance requirements
  • Reducing resourcing, administrative, material and storage costs 
  • Lessening queues on your premises

With our help, Queensland’s Department of Agriculture and Fisheries replaced their outdated fishing permit application process with a streamlined smart-form solution (PDF 4.09MB).

Fishers can now apply online, in-person – at participating Post Offices or external agents – or over the phone.

Implement secure information workflows

Integrating paper-based and online form design with our image and data capture technologies enables us to extract key information from both types of documents.

This information is then split into digital images, indexed data and metadata which makes it easy to sort into hundreds of categories and sub-categories. All this information is then redistributed into back-end systems and automated workflows for further processing.

For example, the customised IT system that we designed for the Transport Accident Commission (TAC) captures and indexes all claim-related mail before assigning each one a unique document number and digital signature.

The solution also assists the TAC in complying with specific legislative guidelines relating to the handling and storage of documents and records.

Digitise and store information securely

Increasing reports of information security breaches throughout the world has made the secure storage of document and information crucial to maintaining trust between service providers and consumers.

Our offsite processing and archiving facilities give us the capability to safely transport and store sensitive digital documents. This means organisations are able to manage customer records remotely as well as retrieve archived information from our password protected electronic repository service.

Workflow functionality can also be added to this solution so stored data can be routed to selected users and processed through to completion stage.

This is a big step towards a paperless working environment, maximising valuable floor space and eliminating physical storage and retrieval costs.

Synchronise payment workflows

One of an organisation's most time-consuming processes is a traditional paper-based financial system, which lengthens the approval pathway and makes changes difficult to track.

To move past this challenge, we’ve designed an automated financial workflow that delivers the right financial data to the relevant people.

This workflow collects all remittance advices and electronically feeds invoices, payments and queries into business systems at the start of each day.

The automation removes bottlenecks to money transfers and enables fast settlement of debts and financial reinvestment. Our payment processing capability also provides validation through three-way (invoice, purchase-order and receipt) matching.

Learn more about our information management services

Customer story

How Queensland took its fishing permits into the 21st century

Case study | Department of Agriculture and Fisheries

No more manual data entry or chasing payments. Our digital permit solution saved Queensland’s Department of Agriculture and Fisheries “at least one staff member” in admin time.

Read case study (PDF 4.09MB)
View more customer stories