Enhance your customer delivery experience
Make shopping with you even more convenient by keeping customers informed and letting them shop the way they want.
Deliver in more ways, to more customers
Give your customers flexibility and convenience, with easy tracking and more delivery locations to choose from. And, if they're not happy with their purchase, our Easy Returns portal makes it simple for them to send stock back.
Boost customer satisfaction with the AusPost app
Help reduce enquiries and lift NPS by encouraging your customers to take control of their orders using our tracking app. Find simple ways to include app download links to your website and communications.
Improve customer experience with our convenient service options
Parcel returns
Let your customers return their orders at a convenient location, including Post Offices1, 24/7 Parcel Lockers and street posting boxes.
Collection points
Give your customers the option to pick up their order from 4,700+ collection points, including Post Offices, free 24/7 Parcel Lockers, PO Boxes and retail partners.
Using data to enhance your delivery experience
Read the Delivery Experience Report
We’ve analysed huge volumes of data to arrive at five recommendations to help you improve the delivery experience for your customers.
1 Only available at select Post Offices. Visit our Post Office locator to search for your nearest outlet offering Print at Post.
