Enhance your customer delivery experience
Make shopping with you even more convenient by keeping customers informed and letting them shop the way they want.
Deliver in more ways, to more customers
Give your customers flexibility and convenience, with easy tracking and more delivery locations to choose from. And, if they're not happy with their purchase, our Easy Returns portal makes it simple for them to send stock back.
Boost customer satisfaction with the AusPost app
Help reduce enquiries and lift NPS by encouraging your customers to take control of their orders using our tracking app. Find simple ways to include app download links to your website and communications.
Improve customer experience with our contract service options
Make returns easy
Let shoppers return items simply by dropping them off at their nearest participating Post Office.
Offer collection points
Give your customers the option to pick up their orders from the location that’s most convenient for them.
Using data to enhance your delivery experience
Read the Delivery Experience Report
We’ve analysed huge volumes of data to arrive at five recommendations to help you improve the delivery experience for your customers.
