Meet consumers' expectations of choice and convenience in the way they interact, transact and work with organisations.
We deliver convenient and tailored solutions – with both digital and face-to-face capabilities – to help enable efficient, reliable and highly accessible services. Our work with the Victorian Department of Justice and Regulation (DoJR) is a good example of how we can streamline an application process.
Applicants complete an online application form, verify their identity online and receive a barcode via email. Their barcode is then scanned at a participating Post Office, after which retail staff retrieve their relevant data, take a compliant digital photo and process the application fee. All transaction data is sent to the DoJR on a daily basis for adjudication and fulfilment of applications.
The Australian Passport Office relies on our extensive physical network to process over 1.75 million passport applications each year, from taking compliant digital photos to verifying identity and checking supporting documents.
Conveyancing practitioners in WA, SA, Victoria and NSW use our in-store identity services to verify their client’s identity before completing a property purchase, sale or transfer. Once an identity is verified, we securely deliver the information to the conveyancer via our verification of identity (VOI) solution to reduce the risk of property fraud and support the efficient transfer of properties.