Why does my client need a verification of identity (VOI) check?

An identity check helps reduce the risk of fraud by requiring a person to verify their identity as a buyer or seller, and to assist with establishing their authority to buy or sell the nominated land or property.

Selected Australian states have introduced verification of identity legislation for property and land purchase, sale and transfers.

This legislation places responsibility on you as a conveyancing practitioner, lawyer or mortgagee to verify the identity of your clients (the people buying, selling or transferring property).

How can Australia Post help with VOI checks?

Register for our ‘do-it-yourself’ VOI online tool, which allows you to conduct identity checks of your clients, securely record their identity documentation and receive a verification of identity report. Your client must be physically present when you’re verifying their identity with this VOI tool.

Registration also gives you access to our in-person VOI service which allows your clients to verify their identity at more than 1,500 participating Post Offices nationwide. Once the identity check is completed, we’ll send you an electronic confirmation and a verification of identity report for each check.

Why ask your clients to complete their VOI check with Australia Post?

  • Our VOI checks meet the identity standards set by the Australian Registrars National Electronic Conveyancing Council (ARNECC)
  • In-person identity verification at over 1,500 participating Post Offices. Appointments are not required for identity checks
  • Professional Indemnity and Fidelity insurance coverage for in-person VOI service
  • Our in-person VOI service is competitively priced at $49 (including GST) and is paid by your client under our default registration
  • Over 99% of reports are delivered to your online Property VOI portal within 15 minutes
  • We process over 8 million identity transactions per year and we have over 30 years of experience in identity management

Video: Music plays and text appears: Helping you comply with VOI
Video: Image changes to show montage of 'Auction' and 'For Sale' signs in residential area
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Audio: Male Voice Over: When it comes to your clients' needs, you don't just need to know "what's what"…
Video: Images changes to montage of close-ups of customers' faces looking at the camera
Audio: … you also need to be certain of 'who's who'.
Video: Image changes to Christine Corbett, EGM of Post Services, Australia Post
Audio: Christine Corbett: In order to reduce the risk of land title fraud, each state authority is introducing reforms for a new 'Verification of Identity' policy.
Video: ANIMATION - Image changes to animation of a house with a 'For Sale' sign in front
Video: A sticker reading '30 years' experience' appears on the sign
Video: Another sticker reading 'Verification of Identity' appears on the sign
Video: Another sticker reading '5 million ID related transactions per year' appears on the sign
Audio: Male voiceover: Australia Post has over 30 years' experience in identity verification and verify over 5 million identity transactions per year.
Video: Another sticker reading 'Nearly 1500 participating Post Offices' appears on the sign
Video: Image changes back to footage of customers being served at a Post Office
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Audio: Plus, with the largest retail network in Australia we can now make it much easier, faster and safer for you to conduct verification of identity - or 'VOI' - checks on your valued clients.
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Audio: It's such a simple process. You provide your unique VOI form to your client.
Video: Image changes to show client walking into a Post Office
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Auido: Your client then visits an Australia Post outlet to be verified.
Video: Image changes to show client handing over ID to Australia Post staff member
Video: Image changes to show sequence of Australia Post staff member scanning and copying documents
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Audio: Australia Post checks, scans and encrypts the relevant documents, takes the client's photo and witnesses their signature.
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Audio: Australia Post will digitally notify you when a VOI Report has been completed by your client.
Video: Image changes to show close up of computer screen scrolling through the completed VOI report.
Audio: Finally, all your completed VOI Reports are accessible through your Australia Post portal.
Video: Image changes to Marcus Liley: Conveyancer, Personalised Settlements.
Audio: Marcus Liley: We have a form that is provided by Australia Post, specially tailored for our business.
Video: ANIMATION: Image changes to animation showing a buyer/seller and their VOI form.
Video: VOI form and ID documents slide across to an Australia Post employee.
Audio: We then send it out to our clients and they go into the Australia Post and use that to commence the process.
Video: ANIMATION cont.: Completed VOI form slides from Australia Post employee, through computer icon and ends at a lawyer.
Audio: Dion Dosualdo: So registering is just so easy. The ability just to register easily and efficiently is just fantastic for them.
Video: Image changes to Marcus Liley.
Audio: Marcus Liley: That's the real benefit of the Australia Post service, is that it's a truly national service.
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Audio: Dion Dosualdo: If you think about it, 98% of the population live within the vicinity of an Australia Post outlet.
Video: Image changes to Dion Dosualdo, Executive Officer, Australian Institute of Conveyancers - WA.
Audio: It's convenient for everybody involved, whether it be conveyancers - my members, or my member's clients.
Video: Image changes to Marcus Liley.
Audio: Marcus Liley: We chose Australia Post to provide our verification of identity service because of trust.
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Audio: Dion Dosualdo: Australia Post were here in the beginning when it comes to verification of identity.
Video: Image changes to Dion Dosualdo.
Audio: They really understand all the issues, the complexities, because they understand what verification is all about.
Video: Image changes to Christine Corbett.
Audio: Christine Corbett: Meeting every client in person to comply with the mandatory VOI standard may be difficult and time consuming. Our specialist service can help you meet your obligations without you having to verify your client's identity.
Video: ANIMATION: Image changes to animation of a house with a 'For Sale' sign in front.
Video: A sticker reading 'Federal Govt. Business Enterprise' appears on the sign.
Video: Another sticker reading 'Indemnity and fidelity insurance' appears on the sign.
Audio: Male Voice Over: Australia Post is a Federal Government Business Enterprise backed by professional indemnity and fidelity insurance.
Video: Image changes to footage of client paying in Post Office.
Video: Image changes to show Australia Post staff member handing over completed form.
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Audio: So ask Australia Post about their government-compliant, user-friendly Land Titles 'Verification of Identity' service.
Video: Images changes to montage of close-ups of customers' faces looking at the camera.
Audio: It's the safest, smartest way to know who's who.
Video: Music finishes. Australia Post logo and text appears: "Visit auspost.com.au/landtitles".

How your clients should present a VOI application at Australia Post

  1. Provide your client with a Land Title Verification of Identity Form generated via the Property VOI portal.
  2. Ensure your client has the correct combination of identity documents for the highest possible category.
  3. Have your client complete the Land Title Verification of Identity Form (and where applicable, your Client Authorisation Form) Ensure they do not sign or date the form. Their signature(s) must be witnessed by an Australia Post Identity Verifier.
  4. Have your client present the completed Verification of Identity Form (and where applicable, your Client Authorisation Form) and the correct identity documents at a participating Post Office. Find the closest participating Post Office or call 13 POST (13 76 78). 
    (An appointment is not required for the identity check.)

Make identity checks fast, easy and secure for your clients

By registering for our VOI services, your clients will be able to have their identity verified by you or in-store.