Returns Portal
Returns Portal
Your customers print their own return label at home, or their local Post Office, through a co-branded online portal.
Choose from 4 parcel returns options
Choose from 4 parcel returns options
eParcel Contract parcel returns is an easy and convenient way for your customers to return parcels to you within Australia and New Zealand, and to track the progress online. Offer your customers a choice of 4 parcel returns options:
Returns Portal Plus
Returns Portal Plus
A fully integrated option that allows your customers to print their own return label at home, or their local Post Office, through a co-branded online portal.
This option offers you and your customers more options than Returns Portal, including real time data to support refunds.
Returns label enclosed
Returns label enclosed
You create a return label with your eParcel Contract account and include it with your customer’s parcel.
Everything your customer needs is provided and you’re only charged if the customer lodges the return.
Contact you returns
Contact you returns
Your customer contacts you when they need to arrange a return.
You create a return label with your eParcel Contract account and email it to you customer to print.
Or they can print it at a select Post Office.1
Benefits of eParcel Contract parcel returns
Benefits of eParcel Contract parcel returns
- Simple to set up and fast onboarding
- Tracking and notifications during delivery
- Printer-less returns1
- 20,000+ drop off locations
1 Only available at select Post Offices. Visit our Post Office locator to search for your nearest outlet offering Print at Post.
