Business resources
From downloadable guides to helpful videos, these are the free tools that should be in every business owner’s kit.
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2023 Inside Australian Online Shopping Report
From effective strategies for building customer loyalty to tips on strengthening your supply chain, our exclusive report helps you uncover the latest eCommerce data and trends to take your business to the next level.
eCommerce Jargon Busters
Delivery lingo made simple.
What is cubic weight?
Check out our eCommerce Jargon Buster series where we break down popular eCommerce terms that can be a little tricky to navigate. First up – cubic weight.
What is a shipping manifest?
A shipping or delivery manifest is used to capture information about the parcels you’re sending. Learn how to create one and see a sample manifest.
What is an eCommerce shipping integration?
Learn how an eCommerce shipping integration can help you save time, capture payments and improve the delivery experience.
How to offer Easy returns
Find out what different returns options your business can offer customers with Australia Post.
What is authority to leave?
Get the low-down on authority to leave, or ATL, and find out what Australia Post does with ATL parcels.
What is a parcel collection point?
A collection point is a place where your customers can collect their parcels. Find out how and why you should offer collection points at checkout.
What is drop shipping?
eCommerce drop shipping uses a third party to manage inventory and shipping, so you can focus on sales and marketing. Learn how drop shipping works and why use it.
Latest guides and resources
Guide to eCommerce peak season
From the checkout to returns, plus all the nitty gritty on parcel preparation, the Peak Playbook is packed with tips to support your business through busy times.
Guide to staying mentally healthy at work
Developed in conjunction with Beyond Blue, this guide is designed to help small businesses create mentally healthy workplaces, especially during busy times.
