Benefits to your customers
Customised notification experience
Delivery notifications can now be set according to preference, providing customers with more control over the notifications they receive for their parcels.
Refer to our fact sheet (PDF 989kB) to learn more.
More collection points
They can access our collection points, including free 24/7 Parcel Lockers and Post Offices, to receive parcels where and when they want.1
They can redirect parcels even while in transit, and request for parcels to be left in a safe location if they’re not home.
Deliveries are automatically added to the app, so your customers can easily track them without having to find or remember their tracking number.
AusPost app users are 20% less likely to enquire about their parcels. They are generally more informed and updated on their delivery – visiting ‘track’ 3.6 times more often than web-only users.2
The app is available on Android and iOS devices, including mobiles, tablets, Apple Watch and Android Smartwatch.
Help your customers reap the benefits of the AusPost app by promoting it throughout the purchase journey. Consider providing a link to the app:
When you send the delivery confirmation or tracking email.
On the confirmation screen at checkout.
Through a dedicated email campaign.
On your website's FAQ or shipping page.
To give you instructions and inspiration on how you can promote the AusPost app, we've created a toolkit to help guide you. Otherwise, you can speak to your Account Manager if you're an Australia Post customer.
The easiest way to get your customers to download the AusPost app is to embed a link on your website. To do this, simply add the source code below into your CSS where you want the link to appear. Here’s what it will look like:
<!-- AusPost App -->
<table style="border: 0; margin-left: auto; margin-right: auto;" >
<td><img width="100" height="100"
alt="AusPost App Logo"></td>
<td>The best way to track and manage your deliveries is with the <b>Australia Post mobile app.</b><br/><br/><a
href="https://auspost.app.link/app" title="Get the AusPost app"><b>Get the AusPost app</b></a></td>
</table><!-- AusPost App -->