Help your customers keep life on track
Improve the overall delivery experience by promoting the AusPost app to your customers.
Why promote the AusPost app?
Our app is designed to improve the delivery experience for your customers, which in turn benefits your business.
Businesses whose customers use the AusPost app have reported a reduction in customer enquiries and an improvement in NPS by an average of six points.
Read more about how promoting the Auspost App can help your business.
Improve your NPS
Our app lets your customers choose when, where and how their parcels are delivered. With 7,500+ collection points nationwide, your customers have more options, helping to improve first time delivery and NPS.
Increase customer satisfaction
Your customers can update delivery preferences even while their parcel is in transit, which increases first time delivery - resulting in satisfied customers.
Gain better visibility
Our app provides greater visibility as the parcel moves through our network, with more notifications compared to website and email tracking updates.
Reduce customer enquiries
Offering your customers more control, choice and visibility helps reduce enquiries. Plus, they can contact us directly via the app – giving you more time to focus on your service and growth.
Customised notification experience
Delivery notifications can now be set according to preference, providing customers with more control over the notifications they receive for their parcels.
Refer to our fact sheet (PDF 989kB) to learn more.
More collection points
They can access our collection points, including free 24/7 Parcel Lockers and Post Offices, to receive parcels where and when they want.1
More control
They can redirect parcels even while in transit, and request for parcels to be left in a safe location if they’re not home.
More convenience
Deliveries are automatically added to the app, so your customers can easily track them without having to find or remember their tracking number.
AusPost app users are 20% less likely to enquire about their parcels. They are generally more informed and updated on their delivery – visiting ‘track’ 3.6 times more often than web-only users.2
The app is available on Android and iOS devices, including mobiles, tablets, Apple Watch and Android Smartwatch.
Help your customers reap the benefits of the AusPost app by promoting it throughout the purchase journey. Consider providing a link to the app:
When you send the delivery confirmation or tracking email.
On the confirmation screen at checkout.
Through a dedicated email campaign.
On your website's FAQ or shipping page.
To give you instructions and inspiration on how you can promote the AusPost app, we've created a toolkit to help guide you. Otherwise, you can speak to your Account Manager if you're an Australia Post customer.
The easiest way to get your customers to download the AusPost app is to embed a link on your website. To do this, simply add the source code below into your CSS where you want the link to appear. Here’s what it will look like:
Find out more about the Australia Post App
Use your smart device to track parcels, manage deliveries and collections, pay bills and much more.
Explore more ways to help elevate your online business and let your customers shop the way they want.
Guy Nappa, Chief Operations Officer, OZ Hair and Beauty“The app works as another solution with so many benefits that results in giving greater control of the final mile back to the consumer.”
Rob Godwin, Australasian Director and Head of Operations, Lovehoney“Lovehoney encourages all of our customers to use the AusPost app for accurate delivery information and tracking, it really adds to the positive customer experience with us.”
1 Terms and conditions apply. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker. Please refer to the full terms and conditions at auspost.com.au/parcellockers for further details.
2 The Delivery Experience Report 2021 – Australia Post
