Once your delivery has been lodged or is on its way to a customer, the Business Support Portal is the best place to track your shipments and make enquiries – at a time that suits you.

What you can do within the portal

  • If you’re concerned about a delivery’s whereabouts, run a search to check its status

  • Report an issue you’ve had with a service

  • Recall a parcel that’s been incorrectly addressed or despatched

  • Enquire about a parcel return that’s been previously arranged

  • Request ‘Proof of Delivery’

  • Report an item that’s been damaged in transit

  • Enquire about a current Mail Redirection or Hold request

  • Make a general enquiry 

  • Get updates on existing enquiries

You can also speak with dedicated business agents from 8am to 6pm (AEST) Monday to Friday via Live Chat if you need some extra help.

Please note that you must have a Business Credit Account to be able to access this portal.

Other ways to get support

Don’t have a charge account? Create a MyPost Business account instead, where you can track deliveries, access 24/7 live chat and more on one easy platform. Please note that this option is for non-contract customers only.