Track deliveries and manage enquiries online
Once your items have been lodged or are on their way to customers, use the portal to track shipments, manage enquiries and access support.
Benefits of the Business Support Portal
Once your Business Credit Account is set up, you can access the Business Support Portal 24/7 to:
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Check the status of a delivery
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Report a service issue
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Recall a parcel that’s been incorrectly addressed or dispatched
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Enquire about a previously arranged parcel return
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Request proof of delivery
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Report an item damaged in transit
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Enquire about a current mail redirection or mail hold request
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Submit a general enquiry
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Get updates on existing enquiries
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Request a credit for an invoice discrepancy or incorrect charge
Read transcript
Video: Text on a white screen - Managing your Australia Post deliveries using the Business Support Portal.
auspost.com.au/bsp and the Australia Post logo.
Audio: Female voiceover: Managing your Australia Post deliveries using the Business Support Portal. The Business Support Portal, BSP, allows you to manage all your deliveries easily in one place at any time.
Video: A red screen covers the white screen.
Text:
- Track, recall or redirect a parcel in transit
- Access proof of delivery
- Create, view and manage enquiries; and
- Access live chat during business hours.
Text in small font at the bottom of the screen reads:
Disclaimer: Our recall or redirect services are only available for parcels that have been lodged using the eParcel platform and have been addressed to a street address. If your parcel is addressed to a 24/7 Parcel Locker, PO Box or Parcel Collect, please create a RTS enquiry. The return to sender charge outlined in your contract will apply to any redirection or recall services that we provide to you. Both the recall and redirect feature are only available on eParcel or Parcel Send articles that match with your associated billing account number.
Audio: Female voiceover: In the BSP, you can track, recall or redirect a parcel in transit, access proof of delivery, create, view and manage enquiries, and access live chat during business hours.
Video: A white screen replaces the red.
Text reads: Register online. auspost.com.au/bsp
An open laptop graphic is headed with the Australia Post and StarTrack logos.
Below, a title sits above an online form: Create a Business Support Portal login. Sign up to track your deliveries and manage all your enquiries and questions. You'll need a Business Credit Account to get started.
The form fields are: First Name, Last Name, Email Address, Phone Number, Business Details - Business Name, Business Address, Address Line 1, Address Line 2, Suburb, Country, Postcode and State.
Sample information is entered and a cursor clicks a red 'Create login' button beside a 'Cancel' button.
A new window appears on the laptop. It is entitled 'Log in to the Business Support Portal. We're here to help manage your deliveries and enable you to deliver the best service to your customers. Enter your details to log in to your account.'
The window displays two fields - Email Address and Password. Below the fields, text reads: Forgot your password? And a red 'Log in' button is above the text: Don't have an account? Create a new login.
Audio: Female voiceover: Anyone with a business credit account can use the Business Support Portal. To get started, simply register online at auspost.com.au/bsp and follow the prompts.
Video: A red screen covers the white screen.
The Australia Post logo appears above the text: For more information on the Business Support Portal contact your account manager or our Business Line on 131 118.
Help and support
If you need additional assistance, you can chat with our dedicated business support team via Live Chat from 9am to 4pm (AEST), Monday to Friday.
If you don’t have a Business Credit Account, you can create a free MyPost Business account to track deliveries, access live chat and more. This option is available to non-contract customers only.