Once your delivery has been lodged or is on its way to a customer, the Business Support Portal is the best place to track your shipments and make enquiries – at a time that suits you.

What you can do within the portal

  • If you’re concerned about a delivery’s whereabouts, run a search to check its status

  • Report an issue you’ve had with a service

  • Recall a parcel that’s been incorrectly addressed or despatched

  • Enquire about a parcel return that’s been previously arranged

  • Request ‘Proof of Delivery’

  • Report an item that’s been damaged