In this section, you'll find information about how we protect you, how to protect yourself and what to do if you're targeted.

You'll learn how to combat serious crimes like identity theft, as well as some of the more common types of fraud and scams.

You can also visit our Scam alerts page for examples and updates, including scams currently targeting Australia Post customers.

If you suspect that you have received a scam email pretending to be from Australia Post, you can forward it to scams@auspost.com.au and we will investigate.

Fast, personalised support

If you think your identity has been compromised, you can call iDcare - a free identity theft support service - on 1300 432 273.

iDcare is a partner of Australia Post and provides support for a range of identity theft issues, including those related to Australia Post.

For a step-by-step guide to minimising the damage, visit our Responding to identity fraud section.