Scams can affect anyone. Find out how we protect you, how you can protect yourself and what to do if you're targeted.

You can also learn how to combat serious crimes like identity theft, as well as some of the more common types of fraud and scams.

Get trusted, accurate and legitimate delivery notifications from Australia Post

To receive delivery updates directly from Australia Post – and not scammers – download the AusPost app and enable notifications.

Australia Post themed scams

If you suspect that you’ve received a scam email, call or message appearing to be from Australia Post, you can report it to and we will investigate.

This mailbox is for reporting purposes only, and a personal response will not be provided.

Identity theft

If you think your identity has been compromised, you can call iDCare – a free, identity-theft support service – on 1800 595 160.

iDCare is a partner of Australia Post and provides support for a range of identity theft issues, including those related to Australia Post.

Learn more about responding to identity fraud to help minimise the damage.

Business Email Compromise

Business email compromise (BEC) is a type of cybercrime where scammers send fraudulent emails that appear to be from a legitimate source, such as a business partner or customer. The goal of these emails is to trick the recipient into providing sensitive information, such as login credentials, payment card numbers, bank account details or paying a fraudulent invoice.

BEC is a serious threat to businesses of all sizes. In 2021, Australian businesses lost an estimated $227 million to BEC scams.

If you received an email or invoice from Australia Post that you believe to be fraudulent, please notify us through so that we can investigate. 

For further information on BEC and how you can protect yourself and your organisation, please refer to guidance from the Australian Cyber Security Centre.

Scam Alerts

Learn more about frauds and scams, including those currently targeting Australia Post customers.