You'll learn how to combat serious crimes like identity theft, as well as some of the more common types of fraud and scams.
You can also visit our Scam alerts page for examples and updates, including scams currently targeting Australia Post customers.
If you suspect that you have received a scam email pretending to be from Australia Post, you can forward it to firstname.lastname@example.org and we will investigate. Please note: this mailbox is for the reporting of scam emails only, and a personal response will not be provided.
If you think your identity has been compromised, you can call iDcare - a free identity theft support service - on 1300 432 273.
iDcare is a partner of Australia Post and provides support for a range of identity theft issues, including those related to Australia Post.
For a step-by-step guide to minimising the damage, visit our Responding to identity fraud section.
Australia Post uses the latest security technology to ensure that both your personal and transaction information, as well as any account or card data, is secure.
Whether you're sending or transferring money, ordering foreign currency or filling in a form, your personal information is safe with us.
We will never:
Australia Post is a strong supporter of National Stay Smart Online Week, which helps educate Australians about protecting their personal and financial information online.
The tips below can help to protect your personal and financial security from fraud and scams.
The Australian Government's cyber security website, Stay Smart Online, provides simple steps you can take to protect your personal and financial information online.
For further information on scams and how to protect yourself, visit the SCAMwatch website.
Protecting yourself is only half the battle against fraudsters and scammers.
It's important to know how to respond if, despite your best efforts, you are targeted.
You can minimise the impact of serious crimes like identity fraud and scams by responding quickly and decisively.
You'll also be doing your bit to help authorities catch the offenders.
If you suspect you're a victim of identity theft or misuse, you should:
If you receive an email, phone call or letter in the mail and think it's a scam, you should record as much information without taking any action, then:
If you have received a suspicious Australia Post branded email:
For more information on how to identify and respond to fraud and scams, you may like to visit some of the websites listed below.