Australia Post protects customer accounts by regularly monitoring customer numbers (APCNs) that may have been involved in data breaches, which could potentially be used for fraud by cyber criminals. In some cases, we may reset your password. There are two ways we may address this:
- we may notify you and ask you to change your password
- we may reset your password without prior notification, (in this case, you’ll need to create a new password to access your account)
If either of the above occurs, it's important to complete the recommended steps to safeguard your account as soon as possible.
You can also minimise the risk of unauthorised access and enhance overall account security by regularly changing your password.