To make changes to your account, download the Alter or Cancel form (PDF 516kB) and take the completed form to your local Post Office. With this form, you can:
- Add or remove names. Any person can add or remove their own name or that of a dependent aged under 18 years (if they have the necessary authority).
- Make a change while you’re away or overseas. We only let the person who lodged the original application submit the Alter or Cancel form (PDF 516kB). If you’re overseas or can’t get to a Post Office, you can provide written authority to have someone lodge the form on your behalf.
- Change or cancel your service. Make sure you bring a copy of your original application and receipt, as well as sufficient ID as outlined on form, with you. Cancellation fees may apply, see below.