To make changes to your account, download the Alter or Cancel form (516kb) and take the completed form to your local post office. With this form, you can:
- Add or remove names. Any person can add or remove their own name or that of a dependent aged under 18 years (if they have the necessary authority).
- Make a change while you’re away or overseas. We only let the person who lodged the original application submit the Alter or Cancel form (516kb). If you’re overseas or can’t get to a post office, you can provide written authority to have someone lodge the form on your behalf.
- Change or cancel your service. Make sure you bring a copy of your original application and receipt, as well as sufficient ID as outlined on form, with you. Cancellation fees may apply, see below.