Receiving

We're working hard to make receiving your mail and parcels more convenient than ever before.
 

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Alternative delivery addresses

Home isn’t your only delivery address. Now, you can choose from thousands of convenient collection locations across Australia.1

Manage deliveries in transit

Change of plans? Won’t be home to sign for a delivery? No problems. Have your parcel redirected to a different address, or left in a safe place.2

Collecting missed deliveries

Learn how to transfer items to a different post office, or arrange for someone else to collect them for you. 

Delayed, lost or damaged items

If your parcel or letter hasn't arrived as expected, we'd like to help you find it.
 
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Manage your mail

Moving house or need a more secure place to receive your mail? You're in the right place.

Mail and parcel delivery – street and roadside

Learn about our mail and parcel delivery policy in areas zoned as street delivery and roadside delivery.

Shop with a US address (ShopMate)

Get a free US address with ShopMate. Shop online at US stores and get your parcels forwarded to you in Australia.

1 Terms and conditions apply. Collection time limits apply. Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers.

You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.

Parcel delivery via red doors is subject to size and availability restrictions. Parcels that can’t be delivered using a red door box will be given a card advising collection from your Post Office. Red door boxes are available at participating Post Offices.

2 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.