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    1. Personal
    2. Terms & conditions

    Terms & conditions

    • Australia Post's General Terms and Conditions (made under section 32 of the Australian Postal Corporation Act 1989)
    • Australia Post's General Products and Services Guide (PDF 1.4MB) (as at February 2020)
    • Pricing Rates Determination (PDF 2.38MB) (as at 30 March 2020)
    • Privacy Policy

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    • Australia Post Collectables Terms and Conditions (PDF 232kB)
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    • Easy Returns Terms & Conditions (PDF 212kB)
    • eBay Label Printing Terms and Conditions
    • 'Go Online' Return "Service" Terms and Conditions (PDF 288kB)
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    • Parcel Post - Secure Accept and Collect Terms of Use
    • Personalised Stamps™ Terms and Conditions
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    • ShopMate Terms and Conditions
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    • Australia Post Everyday Mastercard® Terms and Conditions
    • Australia Post Gift Card by Mastercard® Terms and Conditions
    • Australia Post Travel Platinum Mastercard® Terms and Conditions
    • Car Insurance policy information
    • Cash Passport™ Platinum Mastercard® Terms and Conditions
    • Foreign exchange services (Travelex) Terms and Conditions (PDF 292kB)
    • LoadGo China Card Product Disclosure Statement (PDF 218kB)
    • Load&Go Reloadable Card Product Disclosure Statement (PDF 175kB)
    • Load&Go Travel Card Product Disclosure Statement (PDF 189kB)
    • Online shopping & gift cards Terms and Conditions
    • Post Billpay Terms and Conditions
    • Travel Insurance Product Disclosure Statement and Financial Services Guide (PDF 696kB)

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    • Property Verification of Identity (VOI) Portal Terms and Conditions (PDF 439kB)
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    • Telstra Wifi Terms and Conditions (PDF 236kB)
    • Telecommunications Returns Policy (PDF 239kB)

    • China Direct Store Terms and Conditions 

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    • StarTrack Courier Terms and Conditions (PDF 144kB)
    • StarTrack Courier in Retail Terms and Conditions (PDF38kB)
    • Chain of Responsibility

    • Business Credit Account Terms and Conditions (PDF 144kB)

    Mail Redirection, Mail Hold and Notify My Providers Terms and Conditions

    • 2019 ORIAS People's Choice Awards Conditions of entry (PDF 259kB)
    • 5k Christmas Giveaway Promotion Conditions of entry (PDF 199kB)
    • Australia Post Travel Insurance Consumer Promotion Conditions of entry (PDF 108kB)
    • Concession Scan to Win Terms and conditions (PDF 316kB)
    • Father's Day 2020 Promotion Terms & Conditions (PDF 449kB) 
    • Great Aussie Coin Hunt Competition Conditions of entry (PDF 211kB)
      Winners of the Great Aussie Coin Hunt Competition:
      • Major Prize (Experience on the set of Neighbours) - Juliette Stephens, QLD
      • Minor Prize (A year's supply of Arnott's Iced VoVo biscuits) - Caroline McKenna, QLD
      • Minor Prize (A year's supply of Zooper Dooper Ice Tubes) - Wayne Oliver, TAS 
    • MyPost Business Inventium Offer Conditions of entry (PDF 136kB)
    • Pen Pal Club Terms and Conditions (112kB)
    • Impressions 2020 Limited Edition Registration Terms & Conditions (PDF 88kB)

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    Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.