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    1. Personal
    2. Terms & conditions

    Terms & conditions

    • Australia Post's General Terms and Conditions (made under section 32 of the Australian Postal Corporation Act 1989)
    • Australia Post's General Products and Services Guide (PDF 1.4MB) (as at February 2020)
    • Pricing Rates Determination (PDF 2.38MB) (as at 30 March 2020)
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    • Parcel Post - Secure Accept and Collect Terms of Use
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    • Australia Post Gift Card by Mastercard® Terms and Conditions
    • Australia Post Travel Platinum Mastercard® Terms and Conditions
    • Car Insurance policy information
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    • Foreign exchange services (Travelex) Terms and Conditions (PDF 292kB)
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    • Travel Insurance Product Disclosure Statement and Financial Services Guide (PDF 696kB)

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    • Telecommunications Returns Policy (PDF 239kB)

    • China Direct Store Terms and Conditions 

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    • StarTrack Courier Terms and Conditions (PDF 144kB)
    • Chain of Responsibility

    • Business Credit Account Terms and Conditions (PDF 144kB)

    Mail Redirection, Mail Hold and Notify My Providers Terms and Conditions

    • 2019 ORIAS People's Choice Awards Conditions of entry (PDF 259kB)
    • 5k Christmas Giveaway Promotion Conditions of entry (PDF 199kB)
    • Australia Post Travel Insurance Consumer Promotion Conditions of entry (PDF 108kB)
    • Concession Scan to Win Terms and conditions (PDF 316kB)
    • Great Aussie Coin Hunt Competition Conditions of entry (PDF 211kB)
      Winners of the Great Aussie Coin Hunt Competition:
      • Major Prize (Experience on the set of Neighbours) - Juliette Stephens, QLD
      • Minor Prize (A year's supply of Arnott's Iced VoVo biscuits) - Caroline McKenna, QLD
      • Minor Prize (A year's supply of Zooper Dooper Ice Tubes) - Wayne Oliver, TAS 
    • MyPost Business Inventium Offer Conditions of entry (PDF 136kB)
    • Pen Pal Club Terms and Conditions (112kB)
    • Philatelic Limited Edition Ballot Offer 2019 Conditions of entry (PDF 116kB)
      Note: The Draw Details section in the terms and conditions have been updated to remove a duplicate draw reference for the Eureka Stockade Prestige PNC Limited Edition Product (Draw 8). The Draw Details now reflect the correct item (as advertised) to be drawn in Draw 8, which is the 50 Years Moon Landing Prestige PNC Limited Edition Product. Please see the terms and conditions above.

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    Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.