Skip to content Skip to primary navigation
  • Personal
  • Business
  • Enterprise & Gov
  • About us
  • Help & support
    • Accounts
    • MyPost
    • MyPost Business
    • Parcel Send
    • eParcel
    • Business Support Portal
    • ShopMate
  • Log in Icon to indicate more links Icon to indicate less links
    • Accounts
    • MyPost
    • MyPost Business
    • Parcel Send
    • eParcel
    • Business Support Portal
    • ShopMate
  • Receiving
    • Track your item

      • Track your item
    • Collection points Arrow to indicate more links

      • Collection points
      • Use a 24/7 Parcel Locker

        • Use a 24/7 Parcel Locker
      • Collect your parcel from a Post Office

        • Collect your parcel from a Post Office
    • Manage deliveries in transit Arrow to indicate more links

      • Manage deliveries in transit
      • MyPost

        • MyPost
      • Have your parcel left in a safe place

        • Have your parcel left in a safe place
      • Redirect parcels in transit

        • Redirect parcels in transit
    • Collecting missed deliveries

      • Collecting missed deliveries
    • Delayed, lost or damaged items Arrow to indicate more links

      • Delayed, lost or damaged items
      • Find a missing item

        • Find a missing item
      • Compensation for lost or damaged items

        • Compensation for lost or damaged items
      • Returns policy

        • Returns policy
    • Manage your mail Arrow to indicate more links

      • Manage your mail
      • Redirect & hold mail Arrow to indicate more links

        • Redirect & hold mail
        • Redirect mail Arrow to indicate more links

          • Redirect mail
          • Free 12-month mail redirection for special circumstances

            • Free 12-month mail redirection for special circumstances
        • Hold mail

          • Hold mail
        • Extend your service

          • Extend your service
        • Proving your identity

          • Proving your identity
        • Change or cancel your mail redirection or hold

          • Change or cancel your mail redirection or hold
        • Mail Redirection and Mail Hold Terms & Conditions

          • Mail Redirection and Mail Hold Terms & Conditions
        • Privacy notice

          • Privacy notice
      • PO Boxes & Private Bags Arrow to indicate more links

        • PO Boxes & Private Bags
        • Use a PO Box for parcel deliveries

          • Use a PO Box for parcel deliveries
        • Mail2Day notifications

          • Mail2Day notifications
        • Free PO Boxes for Sydney's homeless

          • Free PO Boxes for Sydney's homeless
        • Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions

          • Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions
        • Post Office Box Rewards Terms and Conditions

          • Post Office Box Rewards Terms and Conditions
        • Post Office Box Rewards Privacy Notice

          • Post Office Box Rewards Privacy Notice
      • Manage junk mail

        • Manage junk mail
    • Shop with a US address (ShopMate)

      • Shop with a US address (ShopMate)
    • Mail and parcel delivery – street and roadside

      • Mail and parcel delivery – street and roadside
    • Buy online
    • Express Post
    • Sending
    • Home & office
    • Shop all products
  • Sending
    • Print postage labels

      • Print postage labels
    • Calculate postage

      • Calculate postage
    • Delivery times & service updates

      • Delivery times & service updates
    • Send within Australia Arrow to indicate more links

      • Send within Australia
      • Delivery speeds & coverage

        • Delivery speeds & coverage
      • Standard parcel delivery (Parcel Post)

        • Standard parcel delivery (Parcel Post)
      • Next day parcel delivery (Express Post) Arrow to indicate more links

        • Next day parcel delivery (Express Post)
        • Express Post guarantee

          • Express Post guarantee
        • Express Post Platinum

          • Express Post Platinum
        • Express Post Saturday delivery

          • Express Post Saturday delivery
      • Optional extras (domestic)

        • Optional extras (domestic)
      • Compare letter services Arrow to indicate more links

        • Compare letter services
        • Regular letters

          • Regular letters
        • Priority letters

          • Priority letters
        • Express Post letters

          • Express Post letters
        • Registered Post letters

          • Registered Post letters
        • Domestic letter with tracking

          • Domestic letter with tracking
      • Send a parcel with a 24/7 Parcel Locker

        • Send a parcel with a 24/7 Parcel Locker
    • Send overseas Arrow to indicate more links

      • Send overseas
      • International Economy

        • International Economy
      • International Standard

        • International Standard
      • International Express

        • International Express
      • International Courier

        • International Courier
      • Registered Post International

        • Registered Post International
      • Features & extras

        • Features & extras
      • International zones

        • International zones
      • Customs forms & regulations Arrow to indicate more links

        • Customs forms & regulations
        • Electronic Advance Data (EAD)

          • Electronic Advance Data (EAD)
    • Satchels & packaging Arrow to indicate more links

      • Satchels & packaging
      • View all packaging options

        • View all packaging options
      • Packaging hints & tips

        • Packaging hints & tips
      • Prepaid satchels & envelopes

        • Prepaid satchels & envelopes
      • Flat rate satchels

        • Flat rate satchels
      • eBay satchels and boxes Arrow to indicate more links

        • eBay satchels and boxes
        • Terms and Conditions

          • Terms and Conditions
    • Check sending guidelines Arrow to indicate more links

      • Check sending guidelines
      • Size & weight guidelines

        • Size & weight guidelines
      • International post guide

        • International post guide
      • Dangerous & prohibited items

        • Dangerous & prohibited items
      • Sending valuable items

        • Sending valuable items
      • Mail for the blind

        • Mail for the blind
      • Mail for defence personnel

        • Mail for defence personnel
      • Addressing guidelines Arrow to indicate more links

        • Addressing guidelines
        • Envelope zones

          • Envelope zones
    • Stamps Arrow to indicate more links

      • Stamps
      • Stamp prices

        • Stamp prices
      • Concession stamps Arrow to indicate more links

        • Concession stamps
        • Conditions of use

          • Conditions of use
      • Stamp issues & collectables

        • Stamp issues & collectables
      • MyStamps

        • MyStamps
      • Personalised Stamps

        • Personalised Stamps
    • Return a parcel

      • Return a parcel
    • Buy online
    • Postage stamps
    • Satchels
    • Packaging
    • Shop all Sending
  • Money & insurance
    • Transfer money Arrow to indicate more links

      • Transfer money
      • Domestic money transfer (Money Orders)

        • Domestic money transfer (Money Orders)
      • International money transfer with Western Union®

        • International money transfer with Western Union®
    • Get insurance Arrow to indicate more links

      • Get insurance
      • Home and Contents Insurance

        • Home and Contents Insurance
      • Car Insurance

        • Car Insurance
      • Travel Insurance

        • Travel Insurance
      • Pet Insurance

        • Pet Insurance
    • Banking & payments Arrow to indicate more links

      • Banking & payments
      • Bank@Post

        • Bank@Post
      • Pay a bill (Post Billpay) Arrow to indicate more links

        • Pay a bill (Post Billpay)
        • Post Billpay Terms and Conditions

          • Post Billpay Terms and Conditions
      • Alipay vouchers Arrow to indicate more links

        • Alipay vouchers
        • Terms of Use

          • Terms of Use
      • Change your cash

        • Change your cash
    • Organise travel money Arrow to indicate more links

      • Organise travel money
      • Australia Post Travel Platinum Mastercard® - Prepaid travel money card

        • Australia Post Travel Platinum Mastercard® - Prepaid travel money card
      • Cash Passport™ Platinum Mastercard®

        • Cash Passport™ Platinum Mastercard®
      • Order foreign cash

        • Order foreign cash
      • Check currency rates

        • Check currency rates
    • Prepaid cards Arrow to indicate more links

      • Prepaid cards
      • Australia Post Everyday Mastercard®

        • Australia Post Everyday Mastercard®
      • Australia Post Travel Platinum Mastercard®

        • Australia Post Travel Platinum Mastercard®
      • Australia Post Gift Card by Mastercard®

        • Australia Post Gift Card by Mastercard®
      • Cash Passport™ Platinum Mastercard®

        • Cash Passport™ Platinum Mastercard®
    • Buy gift cards Arrow to indicate more links

      • Buy gift cards
      • Australia Post Gift Card by Mastercard®

        • Australia Post Gift Card by Mastercard®

      • Gift cards from stores

        • Gift cards from stores
    • Self-Managed Super Funds (SMSF)

      • Self-Managed Super Funds (SMSF)
    • Buy online
    • Gift cards
    • Square Card Reader
    • Express Post
    • Australia Post Mobile
  • ID & document services
    • Arrange passports & ID photos Arrow to indicate more links

      • Arrange passports & ID photos
      • Apply for a new Australian passport Arrow to indicate more links

        • Apply for a new Australian passport
        • Australian passport application tips

          • Australian passport application tips
      • Renew your Australian passport

        • Renew your Australian passport
      • British passports

        • British passports
      • Passport & ID photos

        • Passport & ID photos
    • Apply for a tax file number

      • Apply for a tax file number
    • Licence renewals & applications Arrow to indicate more links

      • Licence renewals & applications
      • SA driver's licence renewals

        • SA driver's licence renewals
      • WA driver & vehicle licences

        • WA driver & vehicle licences
      • NT driver & vehicle services

        • NT driver & vehicle services
      • Firearms licences Arrow to indicate more links

        • Firearms licences
        • SA firearms licences

          • SA firearms licences
    • Get a police check

      • Get a police check
    • Get an international police check

      • Get an international police check
    • ID checks for property transfers Arrow to indicate more links

      • ID checks for property transfers
      • Identity checks for buyers & sellers

        • Identity checks for buyers & sellers

      • Identity checks for non-represented parties in Victoria

        • Identity checks for non-represented parties in Victoria
      • Identity checks for self-represented parties in WA

        • Identity checks for self-represented parties in WA
    • Get your Digital iD™

      • Get your Digital iD™
    • Get documents certified & witnessed

      • Get documents certified & witnessed
    • Apply for a Keypass ID

      • Apply for a Keypass ID
    • Apply for a MyPost Concession card

      • Apply for a MyPost Concession card
    • Buy online
    • Express Post
    • Home & office
    • Shop all products
    • Australia Post Mobile
  • Shop
    • Sending

      • Sending
    • Aussie Coin Hunt

      • Aussie Coin Hunt
    • Collectables

      • Collectables
    • Home & office

      • Home & office
    • Gifts

      • Gifts
    • Electronics

      • Electronics
    • Mobile phones

      • Mobile phones
    • Catalogue

      • Catalogue
    • Australia Post Mobile

      • Australia Post Mobile
    • Clearance

      • Clearance
  • Personal Arrow to indicate more links Arrow to indicate less links
    • Home
    • Receiving Arrow to indicate more links

      • Receiving
      • Track your item

        • Track your item
      • Collection points Arrow to indicate more links

        • Collection points
        • Use a 24/7 Parcel Locker

          • Use a 24/7 Parcel Locker
        • Collect your parcel from a Post Office

          • Collect your parcel from a Post Office
      • Manage deliveries in transit Arrow to indicate more links

        • Manage deliveries in transit
        • MyPost

          • MyPost
        • Have your parcel left in a safe place

          • Have your parcel left in a safe place
        • Redirect parcels in transit

          • Redirect parcels in transit
      • Collecting missed deliveries

        • Collecting missed deliveries
      • Delayed, lost or damaged items Arrow to indicate more links

        • Delayed, lost or damaged items
        • Find a missing item

          • Find a missing item
        • Compensation for lost or damaged items

          • Compensation for lost or damaged items
        • Returns policy

          • Returns policy
      • Manage your mail Arrow to indicate more links

        • Manage your mail
        • Redirect & hold mail Arrow to indicate more links

          • Redirect & hold mail
          • Redirect mail Arrow to indicate more links

            • Redirect mail
            • Free 12-month mail redirection for special circumstances

              • Free 12-month mail redirection for special circumstances
          • Hold mail

            • Hold mail
          • Extend your service

            • Extend your service
          • Proving your identity

            • Proving your identity
          • Change or cancel your mail redirection or hold

            • Change or cancel your mail redirection or hold
          • Mail Redirection and Mail Hold Terms & Conditions

            • Mail Redirection and Mail Hold Terms & Conditions
          • Privacy notice

            • Privacy notice
        • PO Boxes & Private Bags Arrow to indicate more links

          • PO Boxes & Private Bags
          • Use a PO Box for parcel deliveries

            • Use a PO Box for parcel deliveries
          • Mail2Day notifications

            • Mail2Day notifications
          • Free PO Boxes for Sydney's homeless

            • Free PO Boxes for Sydney's homeless
          • Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions

            • Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions
          • Post Office Box Rewards Terms and Conditions

            • Post Office Box Rewards Terms and Conditions
          • Post Office Box Rewards Privacy Notice

            • Post Office Box Rewards Privacy Notice
        • Manage junk mail

          • Manage junk mail
      • Shop with a US address (ShopMate)

        • Shop with a US address (ShopMate)
      • Mail and parcel delivery – street and roadside

        • Mail and parcel delivery – street and roadside
      • Buy online
      • Express Post
      • Sending
      • Home & office
      • Shop all products
    • Sending Arrow to indicate more links

      • Sending
      • Print postage labels

        • Print postage labels
      • Calculate postage

        • Calculate postage
      • Delivery times & service updates

        • Delivery times & service updates
      • Send within Australia Arrow to indicate more links

        • Send within Australia
        • Delivery speeds & coverage

          • Delivery speeds & coverage
        • Standard parcel delivery (Parcel Post)

          • Standard parcel delivery (Parcel Post)
        • Next day parcel delivery (Express Post) Arrow to indicate more links

          • Next day parcel delivery (Express Post)
          • Express Post guarantee

            • Express Post guarantee
          • Express Post Platinum

            • Express Post Platinum
          • Express Post Saturday delivery

            • Express Post Saturday delivery
        • Optional extras (domestic)

          • Optional extras (domestic)
        • Compare letter services Arrow to indicate more links

          • Compare letter services
          • Regular letters

            • Regular letters
          • Priority letters

            • Priority letters
          • Express Post letters

            • Express Post letters
          • Registered Post letters

            • Registered Post letters
          • Domestic letter with tracking

            • Domestic letter with tracking
        • Send a parcel with a 24/7 Parcel Locker

          • Send a parcel with a 24/7 Parcel Locker
      • Send overseas Arrow to indicate more links

        • Send overseas
        • International Economy

          • International Economy
        • International Standard

          • International Standard
        • International Express

          • International Express
        • International Courier

          • International Courier
        • Registered Post International

          • Registered Post International
        • Features & extras

          • Features & extras
        • International zones

          • International zones
        • Customs forms & regulations Arrow to indicate more links

          • Customs forms & regulations
          • Electronic Advance Data (EAD)

            • Electronic Advance Data (EAD)
      • Satchels & packaging Arrow to indicate more links

        • Satchels & packaging
        • View all packaging options

          • View all packaging options
        • Packaging hints & tips

          • Packaging hints & tips
        • Prepaid satchels & envelopes

          • Prepaid satchels & envelopes
        • Flat rate satchels

          • Flat rate satchels
        • eBay satchels and boxes Arrow to indicate more links

          • eBay satchels and boxes
          • Terms and Conditions

            • Terms and Conditions
      • Check sending guidelines Arrow to indicate more links

        • Check sending guidelines
        • Size & weight guidelines

          • Size & weight guidelines
        • International post guide

          • International post guide
        • Dangerous & prohibited items

          • Dangerous & prohibited items
        • Sending valuable items

          • Sending valuable items
        • Mail for the blind

          • Mail for the blind
        • Mail for defence personnel

          • Mail for defence personnel
        • Addressing guidelines Arrow to indicate more links

          • Addressing guidelines
          • Envelope zones

            • Envelope zones
      • Stamps Arrow to indicate more links

        • Stamps
        • Stamp prices

          • Stamp prices
        • Concession stamps Arrow to indicate more links

          • Concession stamps
          • Conditions of use

            • Conditions of use
        • Stamp issues & collectables

          • Stamp issues & collectables
        • MyStamps

          • MyStamps
        • Personalised Stamps

          • Personalised Stamps
      • Return a parcel

        • Return a parcel
      • Buy online
      • Postage stamps
      • Satchels
      • Packaging
      • Shop all Sending
    • Money & insurance Arrow to indicate more links

      • Money & insurance
      • Transfer money Arrow to indicate more links

        • Transfer money
        • Domestic money transfer (Money Orders)

          • Domestic money transfer (Money Orders)
        • International money transfer with Western Union®

          • International money transfer with Western Union®
      • Get insurance Arrow to indicate more links

        • Get insurance
        • Home and Contents Insurance

          • Home and Contents Insurance
        • Car Insurance

          • Car Insurance
        • Travel Insurance

          • Travel Insurance
        • Pet Insurance

          • Pet Insurance
      • Banking & payments Arrow to indicate more links

        • Banking & payments
        • Bank@Post

          • Bank@Post
        • Pay a bill (Post Billpay) Arrow to indicate more links

          • Pay a bill (Post Billpay)
          • Post Billpay Terms and Conditions

            • Post Billpay Terms and Conditions
        • Alipay vouchers Arrow to indicate more links

          • Alipay vouchers
          • Terms of Use

            • Terms of Use
        • Change your cash

          • Change your cash
      • Organise travel money Arrow to indicate more links

        • Organise travel money
        • Australia Post Travel Platinum Mastercard® - Prepaid travel money card

          • Australia Post Travel Platinum Mastercard® - Prepaid travel money card
        • Cash Passport™ Platinum Mastercard®

          • Cash Passport™ Platinum Mastercard®
        • Order foreign cash

          • Order foreign cash
        • Check currency rates

          • Check currency rates
      • Prepaid cards Arrow to indicate more links

        • Prepaid cards
        • Australia Post Everyday Mastercard®

          • Australia Post Everyday Mastercard®
        • Australia Post Travel Platinum Mastercard®

          • Australia Post Travel Platinum Mastercard®
        • Australia Post Gift Card by Mastercard®

          • Australia Post Gift Card by Mastercard®
        • Cash Passport™ Platinum Mastercard®

          • Cash Passport™ Platinum Mastercard®
      • Buy gift cards Arrow to indicate more links

        • Buy gift cards
        • Australia Post Gift Card by Mastercard®

          • Australia Post Gift Card by Mastercard®

        • Gift cards from stores

          • Gift cards from stores
      • Self-Managed Super Funds (SMSF)

        • Self-Managed Super Funds (SMSF)
      • Buy online
      • Gift cards
      • Square Card Reader
      • Express Post
      • Australia Post Mobile
    • ID & document services Arrow to indicate more links

      • ID & document services
      • Arrange passports & ID photos Arrow to indicate more links

        • Arrange passports & ID photos
        • Apply for a new Australian passport Arrow to indicate more links

          • Apply for a new Australian passport
          • Australian passport application tips

            • Australian passport application tips
        • Renew your Australian passport

          • Renew your Australian passport
        • British passports

          • British passports
        • Passport & ID photos

          • Passport & ID photos
      • Apply for a tax file number

        • Apply for a tax file number
      • Licence renewals & applications Arrow to indicate more links

        • Licence renewals & applications
        • SA driver's licence renewals

          • SA driver's licence renewals
        • WA driver & vehicle licences

          • WA driver & vehicle licences
        • NT driver & vehicle services

          • NT driver & vehicle services
        • Firearms licences Arrow to indicate more links

          • Firearms licences
          • SA firearms licences

            • SA firearms licences
      • Get a police check

        • Get a police check
      • Get an international police check

        • Get an international police check
      • ID checks for property transfers Arrow to indicate more links

        • ID checks for property transfers
        • Identity checks for buyers & sellers

          • Identity checks for buyers & sellers

        • Identity checks for non-represented parties in Victoria

          • Identity checks for non-represented parties in Victoria
        • Identity checks for self-represented parties in WA

          • Identity checks for self-represented parties in WA
      • Get your Digital iD™

        • Get your Digital iD™
      • Get documents certified & witnessed

        • Get documents certified & witnessed
      • Apply for a Keypass ID

        • Apply for a Keypass ID
      • Apply for a MyPost Concession card

        • Apply for a MyPost Concession card
      • Buy online
      • Express Post
      • Home & office
      • Shop all products
      • Australia Post Mobile
    • Shop Arrow to indicate more links

      • Shop
      • Sending

        • Sending
      • Aussie Coin Hunt

        • Aussie Coin Hunt
      • Collectables

        • Collectables
      • Home & office

        • Home & office
      • Gifts

        • Gifts
      • Electronics

        • Electronics
      • Mobile phones

        • Mobile phones
      • Catalogue

        • Catalogue
      • Australia Post Mobile

        • Australia Post Mobile
      • Clearance

        • Clearance
  • Business Arrow to indicate more links Arrow to indicate less links
    • Home
    • Shipping Arrow to indicate more links

      • Shipping
      • Print shipping labels

        • Print shipping labels
      • Check postage costs

        • Check postage costs
      • International shipping Arrow to indicate more links

        • International shipping
        • International Courier

          • International Courier
        • International Express

          • International Express
        • International Standard

          • International Standard
        • International Economy

          • International Economy
        • Features & extras

          • Features & extras
        • International zones

          • International zones
        • Customs forms & regulations

          • Customs forms & regulations
        • International shipping contract

          • International shipping contract
        • Logistics in China

          • Logistics in China
        • International shipping enquiry

          • International shipping enquiry
        • Ship to New Zealand

          • Ship to New Zealand
      • Domestic shipping Arrow to indicate more links

        • Domestic shipping
        • Delivery speeds & coverage

          • Delivery speeds & coverage
        • Standard parcel delivery (Parcel Post) Arrow to indicate more links

          • Standard parcel delivery (Parcel Post)
          • Parcel Post Secure Accept & Collect

            • Parcel Post Secure Accept & Collect
        • Next day parcel delivery (Express Post) Arrow to indicate more links

          • Next day parcel delivery (Express Post)
          • Express Post guarantee

            • Express Post guarantee
          • Next day delivery with Express Post Platinum

            • Next day delivery with Express Post Platinum
          • Express Post Saturday delivery

            • Express Post Saturday delivery
        • Optional extras (domestic)

          • Optional extras (domestic)
        • StarTrack Courier

          • StarTrack Courier
        • Special delivery services Arrow to indicate more links

          • Special delivery services
          • Wine deliveries

            • Wine deliveries
          • Medical & educational supplies

            • Medical & educational supplies
      • Compare letter services Arrow to indicate more links

        • Compare letter services
        • Regular letters & cards

          • Regular letters & cards
        • Priority letters

          • Priority letters
        • Express Post letters

          • Express Post letters
        • Registered Post letters

          • Registered Post letters
        • Registered Post International

          • Registered Post International
      • Manage your shipping Arrow to indicate more links

        • Manage your shipping
        • MyPost Business

          • MyPost Business
        • eParcel Arrow to indicate more links

          • eParcel
          • Using the eParcel system

            • Using the eParcel system
          • Tracking your eParcels

            • Tracking your eParcels
          • Express Post eParcel

            • Express Post eParcel
          • Transit Cover for loss and damage

            • Transit Cover for loss and damage
        • Manage parcel returns Arrow to indicate more links

          • Manage parcel returns
          • Parcel returns enquiry

            • Parcel returns enquiry
      • Satchels & packaging Arrow to indicate more links

        • Satchels & packaging
        • View all packaging options

          • View all packaging options
        • Packing hints & tips

          • Packing hints & tips
        • Get custom packaging solutions

          • Get custom packaging solutions
        • Prepaid satchels & envelopes

          • Prepaid satchels & envelopes
        • Flat Rate Satchels

          • Flat Rate Satchels
        • eBay satchels and boxes

          • eBay satchels and boxes
      • Check sending guidelines Arrow to indicate more links

        • Check sending guidelines
        • Size & weight guidelines

          • Size & weight guidelines
        • Dangerous & prohibited items

          • Dangerous & prohibited items
        • Sending valuable items

          • Sending valuable items
        • Addressing guidelines

          • Addressing guidelines
      • Buy online
      • Express Post
      • Postage stamps
      • Satchels
      • Packaging
      • Shop all Sending
    • eCommerce Arrow to indicate more links

      • eCommerce
      • We’re making eCommerce easy

        • We’re making eCommerce easy
      • Easy returns

        • Easy returns
      • Collection points at the checkout

        • Collection points at the checkout
      • Accept payments from customers Arrow to indicate more links

        • Accept payments from customers
        • Add a payment gateway (SecurePay)

          • Add a payment gateway (SecurePay)
        • Become a Post Billpay biller - Accept customer payments online, by phone and at Post Offices

          • Become a Post Billpay biller - Accept customer payments online, by phone and at Post Offices
        • POLi Payments - Secure alternative to credit card payments

          • POLi Payments - Secure alternative to credit card payments
      • eCommerce trends and reports

        • eCommerce trends and reports
      • Delivery Experience Report

        • Delivery Experience Report
      • Improve your delivery experience using the tracking app

        • Improve your delivery experience using the tracking app
      • Buy online
      • Express Post
      • Square card readers
      • Satchels
      • Packaging
      • Home & office
    • Marketing & communications Arrow to indicate more links

      • Marketing & communications
      • Direct mail marketing

        • Direct mail marketing
      • Access data & insights Arrow to indicate more links

        • Access data & insights
        • Address data Arrow to indicate more links

          • Address data
          • Address validation

            • Address validation
          • Raw address data

            • Raw address data
          • Postcode data

            • Postcode data
        • Movers statistics

          • Movers statistics
        • Improve your address data quality

          • Improve your address data quality
        • Supporting our data partners Arrow to indicate more links

          • Supporting our data partners
          • Address data Arrow to indicate more links

            • Address data
            • Address management

              • Address management
          • Contact data quality

            • Contact data quality
          • Resources and key dates

            • Resources and key dates
        • Online shopping trends in Australia

          • Online shopping trends in Australia
        • Delivery Experience Report May 2021

          • Delivery Experience Report May 2021
      • Business letter services Arrow to indicate more links

        • Business letter services
        • Bulk mail options Arrow to indicate more links

          • Bulk mail options
          • Acquisition Mail

            • Acquisition Mail
          • Charity Mail

            • Charity Mail
          • Clean Mail

            • Clean Mail
          • Competition Mail Arrow to indicate more links

            • Competition Mail
            • Competition Mail Terms & Conditions

              • Competition Mail Terms & Conditions
          • Domestic letter with tracking Imprint

            • Domestic letter with tracking Imprint
          • Full Rate Mail

            • Full Rate Mail
          • Impact Mail

            • Impact Mail
          • International Reply Paid

            • International Reply Paid
          • Metered/Imprint Mail

            • Metered/Imprint Mail
          • PreSort Letters

            • PreSort Letters
          • Print Post

            • Print Post
          • Promo Post

            • Promo Post
          • Registered Post Imprint

            • Registered Post Imprint
          • Reply Paid

            • Reply Paid
          • Sample Post

            • Sample Post
          • Unaddressed Mail Arrow to indicate more links

            • Unaddressed Mail
            • Targeting

              • Targeting
            • Make a booking for Unaddressed Mail Arrow to indicate more links

              • Make a booking for Unaddressed Mail
              • Online booking

                • Online booking
        • Barcoding process Arrow to indicate more links

          • Barcoding process
          • Barcoding tools & guides

            • Barcoding tools & guides
          • Barcode Quality Program

            • Barcode Quality Program
          • Article layout approval

            • Article layout approval
          • Address Matching Approval System (AMAS)

            • Address Matching Approval System (AMAS)
        • Sorting your mail

          • Sorting your mail
        • Bulk mail partner program

          • Bulk mail partner program
        • Mailing statements (eLMS) Arrow to indicate more links

          • Mailing statements (eLMS)
          • e-LMS Terms & Conditions

            • e-LMS Terms & Conditions
      • Reach new customers with Campaign Targeter Arrow to indicate more links

        • Reach new customers with Campaign Targeter
        • Using Campaign Targeter

          • Using Campaign Targeter
      • Buy online
      • Express Post
      • Postage stamps
      • Envelopes
      • Satchels
      • Home & office
      • Australia Post Mobile
    • Identity Arrow to indicate more links

      • Identity
      • Workforce Verification

        • Workforce Verification
      • Police Checks for Business

        • Police Checks for Business
      • Verify customers with Digital iD

        • Verify customers with Digital iD
      • Identity verification for conveyancing practitioners and mortgagees

        • Identity verification for conveyancing practitioners and mortgagees
    • Business admin Arrow to indicate more links

      • Business admin
      • Visit a Business Hub

        • Visit a Business Hub
      • Work from the Small Business Hive

        • Work from the Small Business Hive
      • Business PO Boxes & Locked Bags Arrow to indicate more links

        • Business PO Boxes & Locked Bags
        • PO Boxes, Locked Bags and Common Boxes Terms & Conditions

          • PO Boxes, Locked Bags and Common Boxes Terms & Conditions
      • Redirect a business address

        • Redirect a business address
      • Change of Address Notification Service

        • Change of Address Notification Service
      • Business Credit Accounts & postage meters Arrow to indicate more links

        • Business Credit Accounts & postage meters
        • Business Credit Account

          • Business Credit Account
        • Send items with a postage meter

          • Send items with a postage meter
      • Access the Business Support Portal

        • Access the Business Support Portal
      • Business Loan Referral Service

        • Business Loan Referral Service
      • Buy online
      • Express Post
      • Postage stamps
      • Satchels
      • Home & office
      • Australia Post Mobile
      • Shop all Sending
    • Shop Arrow to indicate more links

      • Shop
      • Sending

        • Sending
      • Home & office

        • Home & office
      • Gifts

        • Gifts
      • Electronics

        • Electronics
      • Collectables

        • Collectables
      • Catalogue

        • Catalogue
      • Australia Post Mobile

        • Australia Post Mobile
      • Clearance

        • Clearance
  • Enterprise & Gov
    • Track your item
    • Find a postcode
    • Calculate postage
    • Redirect or hold mail
    • Print shipping labels
    • Pay a bill
    • Convert currency
    • Find missing mail
    • Check delivery times
    • Find locations & hours
    • Download our app
    • About us
    • Help & support
    1. Personal
    2. Terms & conditions

    Terms & conditions

    • Australia Post's General Terms and Conditions (made under section 32 of the Australian Postal Corporation Act 1989)
    • Australia Post's General Products and Services Guide (PDF 1.4MB) (as at February 2020)
    • Pricing Rates Determination (PDF 2.35MB) (as at 1 March 2021)
    • Privacy Policy
    • Returns Policy

    • MyPost Account Terms of Use
    • MyPost Deliveries Terms of Use
    • MyPost Safe Drop Terms and Conditions
    • MyPost Systems Terms and Conditions
    • Online Sending Terms and Conditions
    • Parcel pickup Terms and Conditions
    • Pharmacy Home Deliveries Terms and Conditions
    • Post Office Box Rewards Terms and Conditions
    • Post Office Box Rewards Privacy Notice
    • Send and Save Terms and Conditions

    • Australia Post Online Shop Terms and Conditions

    • API Licence Terms and Conditions 
    • Australia Post Collectables Terms and Conditions (PDF 232kB)
    • Australia Post ID Terms and Conditions
    • Australia Post Website Terms and Conditions
    • Campaign Targeter Terms and Conditions
    • Digital ID Terms and Conditions
    • Easy Returns Terms & Conditions (PDF 212kB)
    • eBay Label Printing Terms and Conditions
    • 'Go Online' Return "Service" Terms and Conditions (PDF 288kB)
    • MyStamps / Personalised Stamps Terms and Conditions
    • Parcel Post - Secure Accept and Collect Terms of Use
    • ShopMate Terms and Conditions
    • Track advice Terms and Conditions

    • Growing Global Portal Terms of Use

    • $75 Online saving for new Australia Post Comprehensive Car Insurance Terms and Conditions
    • Australia Post Everyday Mastercard® Terms and Conditions
    • Australia Post Gift Card by Mastercard® Terms and Conditions
    • Australia Post Travel Platinum Mastercard® Terms and Conditions
    • Car Insurance policy information
    • Cash Passport™ Platinum Mastercard® Terms and Conditions
    • Foreign exchange services (Travelex) Terms and Conditions (PDF 292kB)
    • LoadGo China Card Product Disclosure Statement (PDF 218kB)
    • Load&Go Reloadable Card Product Disclosure Statement (PDF 175kB)
    • Load&Go Travel Card Product Disclosure Statement (PDF 189kB)
    • Online shopping & gift cards Terms and Conditions
    • Post Billpay Terms and Conditions
    • Travel Insurance Product Disclosure Statement and Financial Services Guide (PDF 696kB)

    • International Police Checks Terms and Conditions
    • National Police Checks Terms and Conditions
    • Property Verification of Identity (VOI) Portal Terms and Conditions (PDF 439kB)
    • Workforce Verification Website Terms of Use

    • Telecommunications Terms and Conditions
    • Telstra Wifi Terms and Conditions (PDF 236kB)

    • China Direct Store Terms and Conditions 

    • StarTrack Express Terms and Conditions
    • StarTrack Courier Terms and Conditions (PDF 144kB)
    • StarTrack Courier in Retail Terms and Conditions (PDF38kB)
    • Chain of Responsibility

    • Business Credit Account Terms and Conditions (PDF 140kB)

    Mail Redirection, Mail Hold and Notify My Providers Terms and Conditions

    • 2020 The Online Retail Industry Awards (ORIAS) Unsung Hero Award Conditions of entry (PDF 100kB)
    • Pen Pal Club Terms and Conditions (112kB)
    • Impressions 2020 Limited Edition Registration Terms & Conditions (PDF 140kB)

    • About us
    • Jobs
    • Service updates
    • Scam alerts
    • Complaints & feedback
    • Contact us
    • MyPost
    • MyPost Business
    • Retail catalogue
    • Collectables
    • Travel Insurance
    • Currency converter
    • Postage calculator
    • Downloadable price guides
    • Download our app

    • Travel
    • Shopping
    • Business
    • Enterprise & Gov
    • Community
    • Sitemap
    • Privacy statement
    • About our site
    • Online security & scams
    • Terms & conditions
    • Accessibility
    Help & support
    • Get help or get in touch

    Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.