If you have not received your digital copy of your ID photos, you should:
- check that the email address printed on the physical photos you received is correct
- check your email 'junk' folder
- make sure your email account is not full. You may need to delete some items to create more email storage as the size of the emailed digital photo is approximately 500Kb.
In the event your emailed digital copy has not been received, simply bring your receipt and photos back to the Post Office within 14 days of purchase and we will take your photo again and email them to you at no cost.