Deliver documents securely

Australia Post Secure Collect ensures that all important documents are delivered to the right person safely and securely. We'll perform an identity check before customers can collect sensitive or valuable documents from any one of our participating post offices nationwide.

Easy steps to a secure delivery

  1. Select a post office
    An organisation or its customers nominates a participating post office to act as a collection point for the document.
  2. Customer collection advice
    We provide the organisation a notification letter to send to the customer informing them that their document is awaiting collection.
  3. Send the document to a post office
    The organisation sends the document directly to the nominated post office. Once received, the document is scanned as "Received at Post Office" and then safely stored until the customer arrives to collect it.
  4. Notify the customer
    The organisation sends the collection advice to the customer letting them know that their document is ready for collection at the nominated post office.
  5. Identity verification
    We conduct an identity check on the organisation’s behalf when the customer arrives at the post office. The organisation can specify the identity verification requirements that must be performed before the document can be released to the customer.
  6. Process payment1
    If required, we collect a payment from the customer for the cost of the goods or service.
  7. Collect documentation2
    We can also administer the signing of a declaration or contract prior to the document collection or service commencement.
  8. Hand the item to the customer
    When all the collection requirements have been completed satisfactorily, we'll release the document to the customer and ask them to sign a Collection Declaration.
  9. Send documentation to the organisation
    The document will then be scanned as "Collected" and an electronic image of the signed Collection Declaration will be forwarded to the organisation for its records.

Our other signature on-delivery services

Registered Post - receive proof the item was sent, when it's lodged over the counter at a post office. We'll request a signature upon delivery and you can also request a delivery confirmation.

1 Optional extras subject to additional fees

2 The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. In each state next business day delivery network is available between a number of additional places not included in the national network. For further details please refer to our Express Post network section.