Returning a parcel

With 20,000+ drop-off locations across Australia, including Post Offices, free 24/7 Parcel Lockers and street posting boxes, you’ll find a location that suits your schedule.

Prepare your parcel for return

1. Retailer's return policy

Read any provided instructions, or check your retailer’s website for their return policy.

If your item meets their requirements, you can prepare your parcel.

2. Pack and label your item

Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one.

If not, you can purchase packaging and pay for postage online with a free MyPost account, or at your local Post Office.