Card balance and transaction queries

Australia Post and Mastercard take security very seriously and have a series of measures in place to protect our customers.

You can login or register your card to check your balance and transaction history anytime. We urge anyone with suspicious transactions to contact Customer Care immediately on 1800 549 718 with your card details. Alternatively, you can download a disputed transactions form (PDF 552kB) online.

Give the gift of choice

Features & benefits

  • Use at millions of Mastercard® retailers worldwide2

  • Purchase a gift card online to have it delivered, or pick one up from a participating Post Office
  • Extra security with an activation code when you buy online
  • Customer support is available between 9am and 9pm Monday to Friday AEST (excluding national public holidays). Simply call 1800 549 718
  • You can check your balance online or by phone
  • Choose an amount between $20 - $500 to load onto your gift card

Buying your card online?

For extra security, the Australia Post Gift Card by Mastercard® is sent deactivated, so you’ll need to choose a six-digit activation code which we’ll confirm via email.

  • If the card is being delivered to you: You’ll receive the confirmation email with the activation code. Make sure you provide the code to your recipient.
  • If you’re sending the card directly to your recipient: Enter their details on the order form instead of your own, but enter your own payment details to complete the purchase. The card will be sent straight to them and they'll get the confirmation email that includes your chosen activation code.

1 Australia Post Gift Card by Mastercard: The Australia Post Gift Card (“Card”) is issued by EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131 (“Issuer”) pursuant to a licence by Mastercard Asia/Pacific Pte Ltd. Australian Postal Corporation ABN 28 864 970 579 is the distributor of the Card and is responsible for providing various cardholder services. Read the full terms and conditions before purchase and first use.

2 Excludes ATMs, over the counter at financial institutions and merchants who elect not to accept Mastercard Prepaid™ cards. Merchants or other providers may impose limits on use of the Australia Post Gift Card by Mastercard® (“Card”).

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Card in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131 (“Issuer”) pursuant to a licence by Mastercard Asia/Pacific Pte Ltd.  You should consider the Product Terms and Conditions (PDF 80kB) before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

Mastercard® is a registered trademark, and the circle design is a trademark of Mastercard International Incorporated.

Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Mastercard Prepaid cards). We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. The card can be used for purchasing goods and services where Mastercard Prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions).

When using the Card with some merchants (such as hotels, taxis, rental cars, restaurants and cruise ships) or for mail order purchases, Card "tolerance limits" may apply. This means that the authorisation or approval obtained on the Card can be for an amount up to 20% or more than the total bill (or anticipated bill) to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. The entire amount of the authorisation or approval will be debited and will not form part of the available balance until the authorisation or approval clears, although only the amount actually spent or authorised will be finally deducted from the available balance after the authorisation or approval clears.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

The Issuer can be contacted at Level 12, 333 Ann Street, Brisbane City QLD 4000 or via phone 1300 739 889.

Call service charges may apply.