About us

Over our long history, our social purpose and commitment to the community has remained the same; to create connections and opportunities that matter to every Australian.

At the heart of every Australian community, our people are a regular presence to rely on. We've always looked for ways to link communities together and listen to what matters to them. We’ll always be there for Australians in need.

Supporting all Australians and our workforce

We provide services to many Australians, and regularly visit over 12.3 million delivery points across the country. This important role we play in our community also allows us to deliver much more than parcels and letters.

Supporting communities

Australia Post is at the heart of Australian communities, connecting people to each other and the world. Our Post Offices are a vital local hub and our role remains unchanged – to help communities thrive. Working in partnership with organisations like Beyond Blue, Australian Red Cross and the Indigenous Literacy Foundation, we’re helping communities to:

  • improve mental health and wellbeing
  • prepare for, recover from and respond to disaster
  • improve children’s literacy.

Did you know...

Last year, we processed 2.8 billion items, delivering them  to 12.3 million delivery points across Australia and to 114 countries across the world.

Our self-funded government business enterprise is owned by all Australians and receives $0 tax funding.

In the past decade, we’ve paid over $1.5 billion in dividends to the Australian Government.

We’re proud to be one of Australia’s most diverse workforces.

Our people represent 147 nationalities, 3% are Aboriginal and Torres Strait Islander and 5.7% have a disability. We also have a thriving LGTBI+ community, and have achieved gender pay parity for the fourth year running.

We’ve cut carbon emissions by 25% since 2010, through activities such as increasing the use of electric bikes and vehicles within our fleet, and we have diverted 10,000 tonnes of material from landfill since 2016.

We have one of Australia's largest retail networks with over 4,300 Post Offices, including 2,500+ in rural and remote areas. Learn about operating a Post Office.

We’re also one of Australia’s biggest supporters of small business, with two-thirds of our local Post Office network and parcel contractors being small businesses themselves.

Corporate information

We’re constantly innovating and trialling new ways to deliver essential services to all Australians; and to ensure our business is operating in an efficient and sustainable way that helps our nation prosper.

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For our suppliers

We proactively influence and partner with our business and suppliers to manage risk and deliver commercial value for Australia Post, our environment and the community we serve.

Complaints & feedback

We want to give our customers the best experience possible, so if you’ve had an issue you need addressed – or simply want to share feedback about the level of service you’ve received, we want to hear from you.