About us

Over our long history, our social purpose and commitment to the community has remained the same; to create connections and opportunities that matter to every Australian.

At the heart of every Australian community, our people are a regular presence to rely on. We've always looked for ways to link communities together and listen to what matters to them. We’ll always be there for Australians in need.

We’re modernising for a better future

Find out how we’re changing the way we operate, to deliver better outcomes for our customers and team members, and to help build a sustainable business, well into the future.

Supporting all Australians and our workforce

We provide services to many Australians, and regularly visit over 12.7 million delivery points across the country. This important role we play in our community also allows us to deliver much more than parcels and letters.

Supporting communities

Australia Post is at the heart of Australian communities, connecting people to each other and the world. Our Post Offices are a vital local hub and our role remains unchanged – to help communities thrive. Working in partnership with organisations like Beyond Blue, Australian Red Cross and the Indigenous Literacy Foundation, we’re helping communities to:

  • improve mental health and wellbeing
  • prepare for, recover from and respond to disaster
  • improve children’s literacy.

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Corporate information

We’re constantly innovating and trialling new ways to deliver essential services to all Australians; and to ensure our business is operating in an efficient and sustainable way that helps our nation prosper.

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Working with us

Our extended workforce is made up of more than 63,000 individuals who come from all walks of life – and have all kind of interests. But one we all share is a passion for making things better, for every Australian.

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For our suppliers

We proactively influence and partner with our business and suppliers to manage risk and deliver commercial value for Australia Post, our environment and the community we serve.

Complaints & feedback

We want to give our customers the best experience possible, so if you’ve had an issue you need addressed – or simply want to share feedback about the level of service you’ve received, we want to hear from you.