At the heart of every Australian community, our people are a regular presence to rely on. We've always looked for ways to link communities together and listen to what matters to them. We’ll always be there for Australians in need.
We’re modernising for a better future
Find out how we’re changing the way we operate, to deliver better outcomes for our customers and team members, and to help build a sustainable business, well into the future.
We provide services to many Australians, and regularly visit over 12.8 million delivery points across the country. This important role we play in our community also allows us to deliver much more than parcels and letters.
Australia Post is at the heart of Australian communities, connecting people to each other and the world. Our Post Offices are a vital local hub and our role remains unchanged – to help communities thrive.
Working in partnership with organisations like Beyond Blue, Australian Red Cross, the Indigenous Literacy Foundation and the World Wide Fund for Nature - Australia, we’re helping communities to:
Over the past three years, we’ve invested $1 billion into new technology, facilities, our fleet and more people to help us deliver a better tomorrow.
In FY25, we processed 2.2 billion items, and delivered more than 66.99 million articles internationally.
As a government business enterprise Australia Post is self-funded, owned by all Australians.
Any profit we earn is either used to pay a dividend to our shareholder (the Australian Government) or reinvested in our assets and services.
We’re proud to be one of Australia’s most diverse workforces.
Our people represent 143 nationalities, 3% identify as Aboriginal and Torres Strait Islander and 6.5% live with disability.
We have reduced our Scope 1, 2 and 3 emissions by 20% since FY19, while reducing our waste to landfill by 42% year on year. Our recycling rate has increased to 73% of total waste.
We have one of Australia’s largest retail networks with 4,118 Post Offices, including over 2,500 outside major cities.
As one of Australia's biggest supporters of small businesses, we're investing in new technology to help make sending easy with MyPost Business.
Our 2025 Annual Report is now available
We’re constantly innovating and trialling new ways to deliver essential services to all Australians; and to ensure our business is operating in an efficient and sustainable way that helps our nation prosper.
Working with us
Our extended workforce is made up of more than 64,000 individuals who come from all walks of life – and have all kind of interests. But one we all share is a passion for making things better, for every Australian.
We proactively influence and partner with our business and suppliers to manage risk and deliver commercial value for Australia Post, our environment and the community we serve.
We want to give our customers the best experience possible, so if you’ve had an issue you need addressed – or simply want to share feedback about the level of service you’ve received, we want to hear from you.
We’re sharing the stories that bring our community programs to life.
