Australia Post will never:

  • call, text or email you asking for personal or financial information including password, credit card details or account information
  • call, text or email you to request payment
  • ask you to click on a social media message to organise a courier for your online marketplace listings

If you think you’ve fallen victim to a scam, contact iDCare on 1800 595 160. You can also refer to their factsheet for more information.

Report a scam

If you’ve received a suspicious email, invoice or text message claiming to be from Australia Post, send it to scams@auspost.com.au so that we can investigate. This mailbox is for reporting suspicious scams only. If you have a question that needs urgent attention, please contact us.

Do NOT click on any unexpected/unusual links or open attachments. Delete the message once you have sent it through to us.