Australia Post will never:

  • call, text or email you asking for personal or financial information including password, credit card details or account information
  • call, text or email you to request payment
  • ask you to click on a social media message to organise a courier for your online marketplace listings

If you think you’ve fallen victim to a scam, contact iDCare on 1800 595 160. You can also refer to their factsheet for more information.

Report a scam

If you’ve received a suspicious email, invoice or text message claiming to be from Australia Post, send it to so that we can investigate. This mailbox is for reporting suspicious scams only. If you have a question that needs urgent attention, please contact us.

Do NOT click on any unexpected/unusual links or open attachments. Delete the message once you have sent it through to us.