Scams targeting Australia Post customers

12 October 2020

Australia Post has been made aware of fraudulent emails that are circulating advising customers that they must pay unpaid shipping costs for a package and prompting them to click on a link to find the shipment.

Here is an example:
 

Email message is shown sent from Australia Post with a subject “Prevent an increase ” with an opening line “You are about to be fined.”.
There is a click to Find their shipment requesting the recipient to click on that to “pay additional surcharges”.
Message is Postal Theme.

 

The link will lead to a fake Australia Post website which is designed to steal your personal and financial information.

 

Part of a website with Australia Post logo and branding. In the middle of the image, below line can be seen, “Your package is ready to be shipped! Your remaining postage cost is $2, this payment must be completed within 24 hours” .

There is a link to click on with “Complete $2 shipping payment now” written on it.

 

Please note that Australia Post will never email or text message you asking for personal information, financial information or a payment.

If you are in doubt about the authenticity of an email, text message or phone call, please delete immediately or hang up.

If you believe you have sent any personal or financial information to a scam email address or entered it into a scam website and are worried that your identity may have been stolen, please call ID CARE on 1800 595 160 OR view the ID CARE factsheet to be used by customers impacted by SMS scams.

ID CARE is Australia and New Zealand's national identity and cyber support service who provides free consultations to victims of identity theft.

 

5 October 2020

Australia Post has been made aware of fraudulent emails that are circulating advising customers of an update for a delivery and prompting them to click on a link to pay additional surcharges and confirm the shipment.

Here is one example.

 

Email message is shown sent from Australia Post with a subject “Information About delivery ” with an opening line “We are unable to deliver your package due to missing delivery costs”.
There is a button to “Continue” requesting the recipient to click on that to “pay additional surcharges and continue”.
Message has Australia Post Logo and name.

 

The link will lead to a fake Australia Post website which is designed to steal your personal and financial information.

 

Part of a website with Australia Post logo and branding. In the middle of the image, below line can be seen, “Your parcel will be shipped when the payment is completed” and Delivery time notes as 1-2 days.
There is a button to click on with “PAY FEE” written on it.

 

Please note that Australia Post will never email or text message you asking for personal information, financial information or a payment.

If you are in doubt about the authenticity of an email, text message or phone call, please delete immediately or hang up.

If you believe you have sent any personal or financial information to a scam email address or entered it into a scam website and are worried that your identity may have been stolen, please call ID CARE on 1800 595 160 OR view the ID CARE factsheet to be used by customers impacted by SMS scams.

ID CARE is Australia and New Zealand's national identity and cyber support service who provides free consultations to victims of identity theft.

 

 

There's a variety of ways online attackers may attempt to gain your personal or financial information, or exploit you for financial gain.

Please be aware that Australia Post will never:

  • Ask you to click on an email link to print off a label to redeem your package
  • Email or call you to ask for personal or financial information including password, credit card details or account information
  • Call or email you out of the blue to request payment

If you receive any suspicious emails, please:

Check this page regularly for updates on the scams targeting Australia Post customers.

Examples of fraud and scams

Below are some examples of the more common types of fraud and scams that you should be aware of.

Click an option below to learn more.