Scams targeting Australia Post customers

  • Australia Post will never email, call or text you asking for personal or financial information or a payment.
  • Report a suspicious email or text message that appears to be from Australia Post to scams@auspost.com.au and delete it immediately.
  • If you believe you have fallen victim to a scammer, contact IDCARE on 1800 595 160.  For customers impacted by SMS scams, please refer to the ID CARE factsheet.
  • To learn more about how we can help protect you, how to protect yourself and what to do if you are targeted, visit online security, scams and fraud.

20 January 2021

Australia Post and Mastercard are aware of a small number of customers whose Australia Post Gift Card by Mastercard® may have been subject to fraudulent transactions. You can log in or register your card to check your balance and transaction history anytime, and we urge anyone with suspicious transactions to contact Customer Care immediately on 1800 549 718 with your card details. Alternatively, you can download a disputed transactions form (PDF 249kB) online.

 

Updated 19 January 2021

Australia Post is aware of an increasing number of scams in the form of emails and texts that claim (or imply) to come from Australia Post prompting customers to click on a link to pay a shipping cost or a custom charge. Once clicked, the customer is usually taken to a fraudulent website designed to steal personal or financial information.

Some examples of reported scam emails are below.

 

There's a variety of ways online attackers may attempt to gain your personal or financial information, or exploit you for financial gain.

Please be aware that Australia Post will never:

  • Ask you to click on an email link to print off a label to redeem your package
  • Email or call you to ask for personal or financial information including password, credit card details or account information
  • Call or email you out of the blue to request payment

If you receive any suspicious emails, please:

Check this page regularly for updates on the scams targeting Australia Post customers.

Examples of fraud and scams

Below are some examples of the more common types of fraud and scams that you should be aware of.

Click an option below to learn more.