Scams targeting Australia Post customers

2 July 2020

Australia Post has been made aware of fraudulent emails that are in circulation prompting customers to pay shipping costs for delivery and references the tracking number “CS279003594DE”.

The link will lead to a scam website requesting your personal and financial information.

Below is an example:

 

Screenshot of email that appears to be from Australia Post with the text:

"Track your package #CS279003594DE
STATUS: The order is being prepared in the warehouse. $3.30 shipping costs have not been paid. DELIVERY TAKES PLACE AFTER PAYMENT" with a button "Pay shipping costs"

 

Please note that Australia Post will never email or send you a text message asking for personal information, financial information or a payment.

If you are in doubt about the authenticity of an email, text message or phone call, please delete immediately or hang up.

You can report scam emails and text messages to us by sending it to scams@auspost.com.au.

If you believe you have sent any personal or financial information to a scam email address or entered it into a scam website and are worried that your identity may have been stolen, please call ID CARE on 1300 432 273 OR view the ID CARE factsheet to be used by customers impacted by SMS scams.

ID CARE is Australia and New Zealand's national identity and cyber support service who provides free consultations to victims of identity theft.

There's a variety of ways online attackers may attempt to gain your personal or financial information, or exploit you for financial gain.

Please be aware that Australia Post will never:

  • Ask you to click on an email link to print off a label to redeem your package
  • Email or call you to ask for personal or financial information including password, credit card details or account information
  • Call or email you out of the blue to request payment

If you receive any suspicious emails, please:

Check this page regularly for updates on the scams targeting Australia Post customers.

Examples of fraud and scams

Below are some examples of the more common types of fraud and scams that you should be aware of.

Click an option below to learn more.