Home and contents insurance no longer for sale
Australia Post home and contents insurance is no longer available for purchase. However, if you’re an existing customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.
Updating your details
It's important we have your latest details, so you'll always have the right cover. Without the most current information we may not pay a claim, or we may pay a reduced claim.
You can update your home address or bank details easily online, or by calling 1300 858 747 Monday to Friday, 8am-10.30pm and Saturday 8am-5pm (AEST).
How to make a claim
You can make a home and/or contents insurance claim online or by calling our 24/7 claims team on 1300 885 996.
Information to have on hand
You can make the claims process quicker and easier by collecting the following information before you call:
- your policy number
- the details of the loss or damage: when it happened, and what happened.
When making a claim, we recommend you follow the steps outlined in section three of the Product Disclosure Statement.
Product Disclosure Statements (PDS)
Your Product Disclosure Statement is part of the insurer's agreement with you. It's important you understand exactly what you'll be covered for, so you can make the best decision about your home and/or contents insurance. You can download it here.
Financial Services Guide
Learn more about our financial services to make sure they're the right choice for your needs.
Key Fact Sheets
Learn more about the policies we have in place to protect your personal information.