Home and contents insurance no longer for sale

Australia Post home and contents insurance is no longer available for purchase. However, if you’re an existing customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.

Updating your details

It's important we have your latest details, so you'll always have the right cover. Without the most current information we may not pay a claim, or we may pay a reduced claim.

You can update your home address or bank details easily online, or by calling 1300 858 747 Monday to Friday, 8am-10.30pm and Saturday 8am-5pm (AEST).

How to make a claim

You can make a home and/or contents insurance claim online or by calling our 24/7 claims team on 1300 885 996.

Information to have on hand

You can make the claims process quicker and easier by collecting the following information before you call:

  • your policy number
  • the details of the loss or damage: when it happened, and what happened.

When making a claim, we recommend you follow the steps outlined in section three of the Product Disclosure Statement.

Policy details

Product Disclosure Statements (PDS)

Your Product Disclosure Statement is part of the insurer's agreement with you. It's important you understand exactly what you'll be covered for, so you can make the best decision about your home and/or contents insurance. You can download it here.

Financial Services Guide

Learn more about our financial services to make sure they're the right choice for your needs.

Key Fact Sheets

Privacy policy

Learn more about the policies we have in place to protect your personal information.

Need more information?

Read our FAQs for more details on your home and contents insurance policy.

Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) "APC" is the distributor of Australia Post Gold Home and Contents Insurance and acts as an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551) "APS". Because APC or APS don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Financial Services Guide (FSG) (PDF 122kB), Product Disclosure Statement (PDS), Key Facts Sheet (Home) and Key Facts Sheet (Contents) before making a decision to buy this insurance. Auto and General Services ABN 61 003 617 909 (AFSL 241411) "AGS" arranges the insurance on behalf of Auto & General Insurance Company Ltd ABN 42 111 5 86 353 (AFSL No. 285 571) "AGIC", the issuer of the policy. AGS pays APC a commission which is a percentage of your premium. Neither APC nor APS accept liability or guarantee payment of any claim or benefit in respect of the AGIC's products.