Access more options with eParcel Contract

With competitive contract rates, a choice of shipping options, including next day, local support when you need it, flexible features, and a great customer delivery experience, eParcel Contract makes it easier for you to ship parcels to your customers.

Streamline your shipping with an annual contract

Delivery and support

  • 94% of Australians reached within 5 days with Parcel Post
  • Over 60% of Australians reached next day with Express Post
  • Support from a dedicated account manager, 4,300+ Post Offices and local business partners
  • Business support portal
  • Lodgement technical support

Online portal and platforms

  • Parcel Send portal to generate labels and manage orders
  • Easy integration with 130+ shipping platform partners and suite of APIs
  • Simple set up and fast onboarding
  • Tailored returns to your business
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Unmatched services for your customers

Trusted notifications

You and your customers can use the Australia Post website and AusPost app to access:

  • Instant, legitimate and trusted notifications
  • Automatic parcel tracking
  • Delivery preferences, including request to leave parcels in a safe place
  • 2-hour window where available
Learn more

Collection points

Implement the Australia Post collection widget, API or Shopify extensions in your shopping cart, so your customers can access 4,700+ collection points including:

  • 4,000+ Post Offices
  • 700+ free 24/7 Parcel Lockers
  • Free Parcel Collect at select Post Offices
Learn more

Parcel returns

Our eParcel Contract parcel returns service make it easy for your customers to return their parcels. They can:

  • Drop parcels at 20,000+ drop-off points including 4,300+ Post Offices, 700+ free 24/7 Parcel Lockers and 15,500+ street posting boxes
  • Access printer-less returns with Print at Post at select Post Offices2
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How to apply for eParcel Contract

If you ship 2,000+ domestic parcels a year, you could be eligible for an annual contract.

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Support services and features

Spend $50+ a week on parcel sending?

A free MyPost Business account can save your business up to 30% on domestic parcels and up to 25% on international parcels.

Sign up for free

Send 10+ international parcels a week?

With an International Contract, we can help your business reach more customers with competitive international shipping rates and easy shipping using one delivery provider.

Learn more

eParcel Contract important information

Request a callback

If you send 2,000+ domestic parcels a year you may be eligible for eParcel Contract.

If you already have a business credit account, speak with your account manager about including eParcel Contract. Otherwise, complete this form and one of our account specialists will get back to you.

All fields are required unless marked as (optional).

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How many parcels, approximately, do you send per week?
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Australia Post collects your personal information to respond to your query and provide your business with the right product or service. We will use this information to contact you. Your information is handled in accordance with the Australia Post Group Privacy Statement, which outlines how to access and/or correct your information, or make a privacy-related complaint. For more information, please view our Privacy Statement.

1 Transit Cover is available for parcels valued up to $5,000. There is no cover for valuables which contain cash, gold, jewellery, precious stones or negotiable securities, any other substance or thing the carriage of which is prohibited by Law or under the Australia Post Terms and Conditions.

Packaging of goods must be adequate to withstand the rigours of road transport and bulk handling, otherwise claims for damage will not be accepted.

Claims can only be made for the replacement value of the goods plus postage. Claims cannot be made for any consequential loss due to damage, delayed delivery or loss. Claims can only be made by the sender. Addressees cannot claim.

Payment of any compensation is via a credit to the customer's account.

The purchase of Transit Cover does not limit any rights or remedies you may have under the Australian Consumer Law. Find out more about compensation.

2 Only available at select Post Offices. Visit our Post Office locator to search for your nearest outlet offering Print at Post.