Important update for current Load&Go customers

Load&Go cards are no longer available for sale and will not be renewed. If you have an existing reloadable card, you will have received an email or SMS to advise you that your card will not be renewed.

What does this mean for you?

You can still use and manage your card until it expires, but please take note of these important dates:

  • From Wednesday 1 July 2020 you will no longer be able to set up and receive alerts/ notifications for your card
  • From Monday 24 August 2020 you will no longer be able to access your balance and transaction history using the Load&Go cardholder website and the mobile app

If you need a copy of your transaction details, please log in before 24 August 2020 to view or download them.

Need help?

To speak to a Customer Support agent, please call 1300 665 054 or the number on the back of your card between Monday - Friday 8am – 6pm AEST time (except public holidays).