Sending valuable items

All postal organisations consider the following to be valuable:  

• Coins
• Travellers cheques
• Securities of any kind payable to bearer
• Platinum, gold or silver, manufactured or otherwise
• Other articles of high intrinsic value
• Precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated)  

Coins, bank notes and bullion

In addition to this list, we won't deliver bullion, bank notes or coins in any international services. This includes all Australian notes and coins, the bank notes or currency notes and coins of any other country and coins made from precious metals, whether or not such coins have a denomination.

This prohibition applies even if the destination country does accept valuables at their end.

Protect your deliveries with Extra Cover

If you’re sending valuable items by mail, adding Extra Cover insures your item for loss or damage while in transit. You can purchase Extra Cover with a value of up to $5,000 for your selected parcel service.¹ Coverage limits depend on the parcel service and item type.

Maximum Extra Cover may be restricted depending on the parcel destination, service used or item type. 

Extra Cover is only available for eligible items. Learn about ineligible items.

Learn more about Extra Cover as an optional feature and how to purchase it for valuable items you're sending overseas or within Australia.  

Sending internationally

Check local regulations if you're sending a valuable item overseas as some countries won't accept any valuable items into their mail system. Other countries might accept them if they're insured, and some countries accept valuable items in certain services but not others. 

Check our International Post Guide to find out details for each country.

Making a claim

If your item is lost or damaged, you may be eligible for compensation through Included Cover, Extra Cover, or Transit Cover. 

Learn more about compensation for delayed, lost or damaged items and how to apply. 

Please note that in all cases proof of lodgement will be required to support any claims for compensation.

If you haven’t purchased Extra Cover and an item you've sent is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We may also refund the postage you paid to send the item. Claims are assessed on a case-by-case basis. 

Neither the compensation included with our service nor the purchase of Extra Cover limits any rights you may have under the Australian Consumer Law.

More information

All Extra Cover services are subject to the general Australia Post Terms and Conditions (PDF 1.64MB). Coverage limits, exclusions, and specific requirements may apply depending on your parcel, service, and destination. Please review the latest terms before sending valuable items.