Simplify your business postage costs
If your business spends $1,000+ each month on Australia Post services, you can apply for a free Business Credit Account to manage your postage and delivery costs.
Once approved, you'll receive access to a My Business account, where you can manage invoices, payments and account information online.
Note: My Business is different to MyPost Business.
You can charge a range of eligible products and services to your account, including:
- Parcel and letter services
- Postage meter resets
- Prepaid envelopes and satchels, including Express Post
- Courier services
- Packaging
- Mail redirection and mail hold services
- Data and marketing solutions
- Stationery and office supplies
Manage your account online
Once your Business Credit Account is set up, you can access it 24/7 through an online My Business account, so you can:
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Manage your account details and contact us online
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Pay Australia Post tax invoices securely online, including prepayments
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View and download current and previous tax invoices in PDF or CSV format
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Review and reconcile transactions in one place
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Access 13 months of payment history and more than four years of account balance history
How to apply for a Business Credit Account
If you spend $1000+ each month on our services, you can apply through a free MyPost Business account or by collecting an application form at the Post Office.
Online application
Apply online with a MyPost Business account. Log in and visit the Services page to access the online application form.
If you don’t have a free MyPost Business account, you can sign up today.
Application form at the Post Office
Visit your local Post Office to collect a Business Credit Account application form.
Once completed, you can submit the form at the Post Office, return it by mail using the address provided on the form, or scan and email a PDF copy to newcreditaccount@auspost.com.au.
Information and support
To submit your application, you’ll need:
- Business details, including your ABN, registered address and business type
- Director details, including name, address and date of birth
- Bank account details to set up direct debit
- Details of other suppliers that have provided you with credit terms, to use as references
You must be 18 years or older and a director of the business to complete the application.
If you have the information above ready, the online application should take 5 to 10 minutes to complete.
Read the Business Credit Account Terms and Conditions (PDF 38kB) for more information before submitting your application form.
There are no application fees or ongoing administration fees to open a Business Credit Account or My Business account.
The following fees only apply in certain circumstances:
- $10 direct debit dishonour fee
- $5 administration fee for an overdue invoice, plus a late payment charge1 on the overdue amount:
- 0.2% of the overdue amount for credit terms of less than 30 days, or
- 1.5% of the overdue amount for credit terms of 30 days or more
You can download your invoices and pricing statements from the My Business account (MBA) app in the Merchant Portal.
Follow these instructions:
For PO Box cancellations, contact the Post Office where your PO Box is held.
If you have a billing dispute, follow the instructions on our credit claim page.
For all other billing enquiries, email the Billing and Invoice Support Team at billing@auspost.com.au.
Follow the instructions on our credit claim page.
For assistance with invoices, payments, account updates and contract information view billing and account support.
You can also send an enquiry email to newcreditaccount@auspost.com.au or call 13 11 18.
Frequently asked questions
1 For full details, refer to section 6 of our Business Credit Account terms and conditions (PDF 140kB).