1 August 2020

We’re delivering overseas items as quickly as possible, but a range of factors are causing longer-than-usual delivery times.

  • Restrictions and operating constraints are causing delays in most countries of origin.
  • Fewer international passenger flights mean some items are sent from overseas via sea freight or are being held until capacity becomes available.
  • Items may also be held longer than usual by Australian and overseas customs authorities. 

We’re always happy to help, but we encourage you to first ask the sender to enquire with their local postal service. You can also check the postal operator’s website for updates about delivery services to Australia.