International delivery disruptions and service updates

Comoros
17 December 2024: Items sent to and from Comoros may experience significant delays due to Cyclone Chido which has severely affected postal operations and delivery services.

Sudan
Australia Post has temporarily suspended all postal services to and from Sudan due to civil unrest.

There are no other current updates for Africa.

India
From May 2024, India customs has imposed a Know Your Customer (KYC) legal requirement, which mandates that government-recognised identity and address proof must be presented to customs during shipment clearance for items sent via International Courier to India. To avoid customs delays and for a smooth clearance process, ensure you inform your recipient to complete the KYC process with the customs authority. For more information, refer to our International Post Guide.

Japan
16 August 2024: There may be delays for items sent to and from Japan, as Typhoon Ampil is affecting delivery services.

There are no other current updates for Asia.

Belgium
10 January 2025: Items sent to and from Belgium may experience delays due to planned union strikes on 13 January, which may impact postal operations and delivery services.

Bosnia and Herzegovina
7 October 2024: Items sent to and from Bosnia and Herzegovina may experience delays due to heavy rainfall and flooding resulting in road closures. This is significantly impacting postal operations and delivery services.

France
17 December 2024: Items sent to and from Mayotte may experience significant delays due to Cyclone Chido which has severely affected postal operations and delivery services.

Greece
19 November 2024: Items sent to and from Greece may experience delays due to planned union strikes on 20 November, which will impact postal operations and delivery services.

Ireland
10 November 2024: Items sent to and from Ireland may experience delays, as Storm Darragh is affecting delivery services and postal operations. Delays are expected to continue until after Christmas.
Short Term Force Majeure: From 10 December 2024.

Italy
4 December 2024: Items sent to and from Italy may experience delays due to cyber attacks impacting the IT systems at Italy Post.

Russia
Australia Post has temporarily suspended all postal services to and from the Russian Federation.

The temporary suspension will remain in place until Australia Post can ensure compliance with all relevant sanctions requirements, and is subject to the availability of transport to and from Russia.

Serbia
16 December 2024: Items sent to and from Serbia may experience delays due to disruptions and blockages impacting postal operations in Kosovo and Metohija (postcodes beginning with 38).

Ukraine
There may be delays to letters and parcels sent to and from the Ukraine due to:

• limited airline capacity
• some postcodes being currently inaccessible
• planned power outages

United Kingdom
December 2024: Items sent to the UK via International Standard service may be delayed, due to high demand and transit disruptions. We're working on processing and delivering these items as quickly as possible. Thank you for your patience.

There are no other current updates for Europe.
 

Iran
14 October 2024: Due to limited flight capacity, there are temporary service disruptions in place for items sent to and from Iran. Service disruptions will remain in place until Australia Post can guarantee availability of transport to and from Iran, and is able to deliver items. Customers who have recently sent items to Iran may have their items returned. We apologise for any inconvenience and will continue to monitor the situation closely.

Lebanon
24 September 2024: Items sent to and from Lebanon may experience significant delays as conflict in the region has led to reduced flight capacity, road closures and security restrictions at post offices.
Short Term Force Majeure: From 12 to 31 December 2024.

There are no other current updates for the Middle East.

Canada
27 November 2024:  As advised by Canada Post during the union strike action, we have temporarily suspended all sending services to Canada as of 27 November 2024, excluding International Courier (available at select Post Offices only (PDF 832kB)

International items that have already been sent to Canada between 4-26 November are being held securely by Canada Post, however tracking information from Canada Post may not be available at this time.

Canada Post has advised that it has resumed services and is processing and delivering the existing held items as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations. Australia Post will continue to monitor and assess the situation daily and will resume services once confident that Canada Post has stabilised its operations.

Items lodged from 27 November will be returned and eligible for postage refund. Please visit auspost.com.au/help or contact our Customer Care Team on 13 76 78.

We thank you for your patience.

United States of America
6 January 2025: Items sent to and from the US may experience delays due to a National Day of Observance on Thursday January 9 2025, to mark the passing of former President Jimmy Carter.

December 2024:  Items sent to the US via International Standard service may be delayed, due to high demand and transit disruptions. We're working on processing and delivering these items as quickly as possible. Thank you for your patience.

There are no other current updates for North America.

Peru
From May 2023, due to compliance issues with national legislation governing items into Peru, SERPOST is only accepting items transported by air. Sea Mail will be suspended until further notice.

There are no other current updates for Central/South America.