General disruptions and updates

There are no current service updates.

Country specific disruptions and updates

Canada
27 November 2024: Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.

As a result, all services to and from Canada are temporarily suspended as of 27 November 2024, excluding International Courier (available at select Post Offices only (PDF 832kB)

International items that have already been sent to Canada between 4-26 November will be held securely by Canada Post, however tracking information from Canada Post may not be available at this time.

Once services resume, items will be processed and delivered by Canada Post as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations.

Items lodged from 27 November will be returned and eligible for postage refund. Please visit auspost.com.au/help or contact our Customer Care Team on 13 76 78.

We apologise to any impacted customers and thank you for your patience.

United States of America
11 October 2024: Items sent to and from the United States of America may experience delays due to widespread flooding and damage in the south-eastern state of Florida as a result of Hurricane Milton. This is significantly impacting the postal operations and delivery services in this area.

There are no other current updates for North America.

An update on our pre-departure customs clearance process

From 1 August 2022, we’re changing the way you’ll need to complete customs information when sending items overseas.

Find out more