Your sharpest recruitment tool
Don’t lose the right person for the job because of an arduous or frustrating employment screening process. Recruit qualified talent efficiently with our streamlined Workforce Verification tool. It’s simple to use – just select which checks you’d like your candidate to complete, and they’ll receive an email invitation to complete a single, smooth application.
39% of employers cite candidate experience as one of their biggest recruitment challenges1
23% of candidates lose interest if they hear nothing for a week2
30% of candidates prefer to verify their identity in person rather than online3
30% of job applications contain inaccurate information4
Why Workforce Verification?
Data security
Data security
The Workforce Verification portal is hosted by our Trusted Services Cloud (TSC), and uses a range of best practice industry protocols to maintain data security. These include encryption measures for system communications, disposal of information in-line with ACIC requirements, backup from a dedicated Cyber Emergency Response Team, and onshore storage of all sensitive and personal data.
Smoother candidate experience
Alongside the intuitive and easy to navigate application, candidates can also choose to complete their application online or in person at a participating Post Office.
Continuous improvements
We work closely with employers and candidates to find ways to enhance our service, using new technology to simplify and speed up your screening process. Recent advancements include reducing the number of documents for candidates to upload, and giving users the ability to easily switch between mobile and desktop for faster application processing.
Get help when you need it
A dedicated support team is available to help you with any queries, either through email or over the phone. Your candidates will also have access to a team of over 500 agents to assist with the queries about the application or process.
How it works
Login to your dashboard to invite candidates or employees.
They'll receive an email prompting them to begin filling in a single application, and SMS reminders throughout the process.
Candidates can verify their identity online, or at a local Post Office.
As soon as the results are available, you’ll be able to view them in your Workforce Verification dashboard.
Other features
Working with Children verification
Through Workforce Verification you can verify your candidates’ and employees’ Working with Children (WWC) checks. In Victoria and Western Australia, we also complete a back to source check to confirm the status of the check.
Focus on inclusivity
As a community-focused organisation, we're committed to providing a great experience for all candidates. This means we give options to applicants who are not able to meet the standard ACIC document requirements. We also offer flexibility for people who are not confident with technology and computers, through our in-store ID checks.
Platform integrations
Easily integrate Workforce Verification into your current system to simplify the way you invite, track and manage background screening checks. Workforce Verification can currently be integrated with JobAdder and SuccessFactors, and we’re looking to expand integration capabilities in the future.
What you should know
- All our pre-employment checks comply with the Australian Criminal Intelligence Commission’s new government and industry regulations, which came into effect July 2018.
- Australia Post is one of the most experienced and trusted providers of complex identity and candidate background screening services. We complete more than seven million identity and background-related checks every year5.
- The cost of using Workforce Verification varies depending on the volume of checks required. Request a callback to find out more.
- It’s important to know that it’s your obligation to ensure all your staff have the correct working rights. You can check candidates’ visas and citizenship status using Workforce Verification.
Creating a future-ready workforce at Australia Post
Australia Post is investing in the skills, capabilities and talent needed to create the workforce of the future. Here’s what it takes to lead a large organisation on a journey of change.
Making employment screening easier – while managing risk
The increasing use of technology and rise of employment fraud have changed employment risk profiles. Australia Post Workforce Verification, a new employment screening platform, aims to help strike a balance between workplace risk and employee experience.
1 Australia Post survey data from ‘Making employment screening easier – while managing risk’ [02 September 2019]
2 Slow hiring process cause Australian organisations to lose top candidates’ [2016] Robert Half survey of US workers
3 Australia Post National Police Check Service data (FY19/2019)
4 Strengthening employment screen practices in the NSW public sector, ICAC February 2018
5 Australia Post Identity Products and Services data (FY20/2020)
