Compensation for delayed items
For Express Post items, we commit to complying with the next day delivery guarantee. If we don't deliver your Express Post item in line with this guarantee, we will provide you with a replacement envelope or satchel or refund the cost of posting your parcel as compensation. Visit Express Post guarantee for full details and service conditions including details of the compensation available.
For all other items we endeavour to deliver your item within the estimated timeframe for delivery, however as a postal service carrier we do not guarantee specific day delivery, only delivery within a reasonable timeframe.
Compensation for lost or damaged items
Australia Post will exercise due care and skill in supplying you with our services. However, the nature of postal services is such that circumstances may impact on the successful delivery of your article.
Our services are generally suitable for sending items up to $100 in value. If your item is valued over $100, you should purchase Extra Cover which provides compensation for loss or damage for up to $5,000 (or $500 for some services).
Most of our services come with up to $100 compensation for loss or damage. Should your item be lost or damaged, and you haven’t purc