Choosing the right customs form

You'll need to fill out a customs form or declaration for all parcels and some letters you send overseas.

To work out which form you need, choose an option below:

Not sure how to classify your item? To be considered a letter or document, your package must:

  • weigh less than 500g,
  • have a rectangular shape,
  • be no larger than a B4 envelope (260 x 360 x 20mm), and
  • be no thicker than 20mm.

Preparing your declaration

So, now you know which customs form you need to complete. The how part depends on where you’re sending to.


Sending to the US or China

You can now prepare your customs declaration form online. That way, you’ll save time at the Post Office when you send your parcel.

Prepare declaration now
Sending to somewhere else

If you’re sending to somewhere other than the USA or China, please complete a paper customs form at the Post Office.

Find a Post Office

Shipping to customers overseas? If you’re sending lots of parcels, our online sending solution can be a real time-saver. You can pay for postage and prepare customs declarations online, then print your own labels.

Why the destination matters

Postal organisations around the world have different ways of processing customs information for parcels entering the country.

Most countries are moving steadily towards a streamlined, digital approach to customs data and border protection. But some are further along in this transition than others.

That’s why your options for preparing your customs declaration depend—for now, at least—on the country you’re sending to.

Other things to know