Choosing the right customs form

You'll need to fill out a customs form or declaration for all parcels and some letters you send overseas.

To work out which form you need, choose an option below:

Not sure how to classify your item? To be considered a letter or document, your package must:

  • weigh less than 500g,
  • have a rectangular shape,
  • be no larger than a B4 envelope (260 x 360 x 20mm), and
  • be no thicker than 20mm.

Prepare your customs declaration

Prepare online, save time

Get a head start with the online form, then show your confirmation at the Post Office counter.

Complete in-store

Fill out a paper form or use your own phone/tablet at your preferred Post Office.

Check out the video below to learn how to prepare an online declaration.

Shipping to customers overseas?

If you're sending lots of parcels, our online sending solution can be a real time-saver. You can pay for postage and prepare customs declarations online, then print your own labels.

Other things to know