Home isn’t your only delivery address

Not home to sign for your parcel? Use Parcel Collect to send it to a participating Post Office instead.1 Extended opening hours at participating Post Offices make it easy to collect your parcel when it suits you.

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Why collect from a Post Office?

  • Over 3,600 participating Post Offices in convenient locations nationwide1
  • Choice of the most convenient participating Post Office1 each time
  • Email and SMS notifications when your parcel is ready for collection
  • Extended opening hours at participating Post Offices to make pick up easier

How Parcel Collect works

1 Terms and conditions apply. Collection time limits apply. Items must be lodged with Australia Post to be delivered to a participating Post Office. Trading hours may vary. You have 10 business days to collect your parcel once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.

2 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.