Complaints, compliments and feedback

Please choose one of the forms below to provide feedback or make a complaint about a specific issue. We’ll respond as quickly as possible.

• Late or missing item
• Delivery issue
• Mail redirection or hold
• Other products & services

Get help any time by messaging us via Facebook or X.

If you'd like to keep your issue and information private, just choose the direct message option via Facebook Messenger - you'll usually get a response within 1 business day.

Of course, you can always send us a letter if it's the easiest option for you. To help us get up-to-speed fast, just make sure you include as much detail as possible – for example:

• when and where the issue occurred
• the negative impact
• copies of your ID and any relevant documentation (e.g. receipts, tracking numbers)
• a return address so we can get back to you

Send your letter to:
Australia Post
Customer Sales and Service
GPO Box 9911
MELBOURNE VIC 3001

Prefer to talk on the phone?

Contact us from 8am until 6pm, Monday to Friday on these numbers:

• 13 76 78 (13 POST) from within Australia
• +61 3 8847 9045 from overseas
• 13 11 18 for business

To make calling easier, you might like to:

• Get in touch in your own language using Translating and Interpreting Service (TIS)
• Use the National Relay Service for assistance if you're deaf or have a hearing or speech impairment.

You can speak with someone from our team at any Post Office across Australia. Use our Post Office locator tool t