Updated 17 October 2024 (originally published on 27 August 2024)
We are currently experiencing issues with the customer service numbers 1300 214 412 and 1300 196 916. Your call is important to us, and we ask you to please contact us on 13 POST (13 76 78).
After careful consideration, Australia Post discontinued sales of Australia Mobile and Broadband products and services on 1 July 2024. Please note the following service expiry dates.
- All 30 day / monthly services (mobile and broadband) expired on 30 July 2024.
- All 365-day prepaid mobile plans expired on 30 September 2024. These customers are eligible for a pro-rata refund for any remaining balance on their plan.
- If you are eligible for a refund for time remaining on a 365-day prepaid mobile plan, please call 13 POST (13 76 78) to arrange payment. Please have your service number ready when you call.
- Australia Post Mobile and Broadband customers were advised of the service terminations on 1 May 2024.
We apologise for any inconvenience caused.
