Mail redirection for special circumstances

How to apply

Apply in-person at any Post Office in Australia, with the following documentation:

All applicants

• A completed mail redirection form (PDF 99kB). Printed forms are also available at the Post Office
• Proof of identity

Family and domestic violence

• A completed PO Box application form if you’d like to apply for a free PO Box. Read about our free PO Boxes.

Natural disaster

• Proof of identity showing an address within the region of the natural disaster, as declared by Australia Post.

Deceased estates

Applying for a mail redirection on behalf of a deceased estate must demonstrate that you are legally entitled to make the application. You will need to provide proof of your entitlement which can take the form of either the original or a certified copy of one of the following: 

• the Grant of Probate - naming you the Executor;
• Letters of Administration - naming you the Administrator;
• the Death Certificate, plus an original Statutory Declaration declaring:
  • your relationship to the deceased,
  • and that you are legally entitled to deal with the deceased estate or the duly executed last Will of the deceased naming you an Executor); 
• the duly executed last Will of the deceased - naming you an Executor;
• an original Statutory Declaration declaring:
  • the full name of the deceased person and the date of their passing, 
  • the address of the deceased (i.e. from where the mail is to be redirected), 
  • your relationship to the deceased and
  • that you are legally entitled to deal with the deceased’s estate.

If you’d like to continue your mail redirection for longer than the free service period, applicable rates will apply.

Read the mail redirection and mail hold terms and conditions and how we're protecting your privacy.