Free mail redirection for up to 12 months is available to the following people:

How to apply

You can apply in-person at any Post Office in Australia. Please make sure you bring the following documentation with you:


In addition, you’ll need to bring the following to prove your claim for free services

  • For victims of domestic violence: Please note if you also wish to access a free PO Box to protect your privacy and not reveal your new address, you will need to fill out a PO Box application form (PDF 3.5MB).


  • For victims of a natural disaster: your ‘from’ address ID must show an address within the region of the natural disaster, as declared by Australia Post

  • For deceased estates: a copy of the grant of probate or letter of administration showing that the person lodging the application is an executor or administrator of the estate, or a family member if no executor or administrator has been appointed

If you need to continue your mail redirection for longer than the free service period, please note that applicable rates will apply.