Parcel on its way but you're not at home?
Your MyPost account gives you two delivery options - have your parcel left in a safe place1 or redirect it2 somewhere else.
Change the delivery address
Redirect your parcel to a different street address, like your workplace. You can change the address right up until your parcel is picked up for delivery.
How it works
If the sender includes your email address, mobile phone number or Australia Post Customer Number (APCN) in the shipping details we'll send you updates2 along the way.
Your parcels will also appear on the track list in your MyPost account.
When collection points are available, simply follow the prompts to manage your delivery.
Missed a delivery?
If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.
You'll have 10 business days to collect it before it’s returned to the sender.
Frequently asked questions