Delivery options1 while your parcel's in transit

Have it left in a safe place

Not going to be home to sign for a parcel? We can leave your parcels in a safe place if no-one’s home to sign. Let us know up until 1 hour before delivery, or set it as your future preference in your MyPost account.

Price: Free

Change the delivery address

Redirect your parcel to a more convenient address, like your workplace. You can change the address right up until your parcel is on board for delivery.

Price: Free

How it works

If the sender includes your email address, mobile phone number or Australia Post customer number in the shipping details we'll send you updates2 along the way. And your parcels will automatically appear in your MyPost track list. 

When delivery options are available, simply follow the prompts to manage your delivery.

What else you can do with MyPost

  • Save the items you're tracking to see them all in one place
  • Get email, SMS and push notifications along the way
  • Share notifications with others to keep them updated

1 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.

2 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service