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Using a Parcel Locker for returns
If what arrives isn’t quite right, use a Parcel Locker to return it.2 As long as you have a prepaid Australia Post satchel or label, it’s good to go (note: a 7-Eleven Parcel Locker can't be used for returns).
Here’s how it works:
- Prepare your prepaid parcel. If you’re returning something, the merchant may supply a prepaid return parcel or satchel. Otherwise, you can use one of our prepaid satchels, or print your own shipping label.
- Drop it off. Head to any Parcel Locker location and follow the touchscreen prompts to send or return the item using your MyPost account.
- Start tracking. When you close the door, we’ll email you with proof of posting.