Home isn't your only delivery address

A free 24/7 Parcel Locker is a secure storage space where you can pick up your parcel – day or night.1 You can also use it to send a parcel.2

Unlike a PO Box, a Parcel Locker is yours only while your parcel is in it. The one-time PIN sent to you opens your locker and also serves as your signature.

You can register for multiple Parcel Lockers at locations convenient to you. There are 600 locations nationwide, including at selected train stations, petrol stations, 7-Eleven stores and Woolworths stores.

How to use a Parcel Locker

1. Get a free MyPost account

Sign up for a MyPost account to set up and manage your contact details and delivery and notification preferences.

Once you sign up, we’ll assign you a 10-digit Australia Post Customer Number (APCN).

Download our free mobile app to track your parcels3  and access delivery options.

2. Choose your Parcel Locker

Find a Parcel Locker location that suits you whether it’s close to home, work or somewhere in between.

Search for an address and then select ‘Parcel Locker’ as the type of location you’re looking for.

Save the Parcel Locker address as an alternative delivery addresses once you’ve verified your identity.

3. Shop online

At the online checkout, enter your chosen Parcel Locker as your delivery address at the online checkout.

It will be a personalised address with your APCN in it.

Prefer checking out with PayPal? Just add the Parcel Locker address to your account settings.

4. Collect your parcel

You’ll receive an SMS or email when your parcel arrives at your chosen Parcel Locker.

Collect it any time within the next 48 hours. Just use the access code in your SMS or email to open the door.

If not collected from the locker within 48 hours, your parcel will be available for collection at a nearby Post Office.

Find a 24/7 Parcel Locker near you

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Why use a Parcel Locker?

  • No more missed home deliveries
  • Pick up your parcel at any time of the day or night1 from a secure location
  • Easy to find in over 600 convenient locations nationwide
  • Set up multiple Parcel Locker addresses so you can collect your parcel from a locker that suits you, depending where you are
  • Minimal face-to-face contact
  • Easy way to return eligible parcels2

Using a Parcel Locker for returns

If what arrives isn’t quite right, use a Parcel Locker to return it.2 As long as you have a prepaid Australia Post satchel or label, it’s good to go (note: a 7-Eleven Parcel Locker can't be used for returns).

Here’s how it works:

  1. Prepare your prepaid parcel. If you’re returning something, the merchant may supply a prepaid return parcel or satchel. Otherwise, you can use one of our prepaid satchels, or print your own shipping label.
  2. Drop it off. Head to any Parcel Locker location and follow the touchscreen prompts to send or return the item using your MyPost account.
  3. Start tracking. When you close the door, we’ll email you with proof of posting.

Host a Parcel Locker on your premises

Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.

Still got questions? Try checking the Parcel Locker terms and conditions.

1 Terms and conditions apply. Collection time limits apply. Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers.

2 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or a box or satchel with a postage label. Parcels must be under 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail is not accepted. 7-Eleven Parcel Lockers cannot be used for returns. The Express Post Guarantee does not apply to parcels sent using a parcel locker. Please refer to the full terms and conditions for further details.

Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.

You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.