How to use a Parcel Locker


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Why use a free 24/7 Parcel Locker?

Pick up your parcel at anytime2 from a secure location.

Register for multiple Parcel Lockers and choose from 700+ convenient locations nationwide.

Send or return eligible parcels easily.3

Other handy ways to use a Parcel Locker

Host a Parcel Locker on your premises

Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.

1 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.

2 Terms and conditions apply.  Collection time limits apply, you have 48 hours to collect your parcel once it has arrived at a Parcel Locker.  

3 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or a prepaid mailing box, or in a satchel with a paid postage label. Parcels must be under 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail are not accepted. The Express Post guarantee does not apply to parcels sent using a Parcel Locker.

Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers. Please refer to the full terms and conditions for further details.