All products that are sold by Australia Post must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable

If there is a problem with a product you have purchased at Australia Post and you seek to return the product within a reasonable time after purchase, you can choose between an exchange, repair, replacement or refund.

This includes when a product is:

  • faulty
  • incorrectly described
  • different from a sample shown
  • not able to do what we said it would do
  • not of an acceptable quality.

It does not include situations when the product is damaged through misuse or you simply changed your mind.

Where the product was purchased as part of a bundled offer, all products within the bundle must be returned.

Where to return your item

You should return the product to the post office where you bought it or, if you purchased it online, to the Australia Post Online Shop.

Once it has been returned, our staff will either assess the cause of the problem at or arrange for the manufacturer to do so. If we are able to and you would like us to do so, we will request that the manufacturer repair the product for you. We will only do this if we think that the manufacturer can perform the repair within a reasonable period of time. If the product is not able to be repaired in a reasonable time, you can choose a refund or replacement.

If you can't return to the outlet where you purchased the product, or if you bought it online, please phone 13 13 18 for assistance.