Continue enjoying the benefits of your Mail Redirection or Mail Hold. Extend online, over the phone or at the Post Office.1
If you have a Personal or Business service, you can extend online or at the Post Office.
Currently, the option to extend your service over the phone is unavailable. You can still call to make an enquiry.
You can extend a Concession Mail Redirection online or at the Post Office. To extend a Concession Mail Hold, please call us or visit the Post Office.
Currently, the option to extend either service over the phone is unavailable. You can still call to make an enquiry.
If you have a Home office Mail Redirection or Mail Hold, we can process your service extension at the Post Office.
To extend your service you'll need to provide:
Note: please allow 3 full business days for your extension to take effect. Your extension letter includes a pay by date to guide you. If you miss the pay by date, you’ll need to take out a new service, rather than extend.
If you’re overseas2 and need to extend your service (applies to all Mail Redirection and Mail Hold service types) you can extend online, call us to pay by credit card or have someone lodge the change for you at the Post Office.
Choose to extend your Personal Mail Redirection or Mail Hold using our online form, by calling us or in person at the Post Office.
If you have a Concession Mail Redirection, you can extend your service online, over the phone or at the Post Office.
To extend your Concession Mail Hold please call us or visit the Post Office in person.
Note: Eligibility rules apply for Concession rate.
If you have a Business Mail Redirection or Mail Hold you can extend online, over the phone or by visiting the Post Office.
Your Home office Mail Redirection or Mail Hold can be extended by visiting the Post Office.
Read the Mail Redirection and Mail Hold Terms & Conditions.
Find out how we're protecting your privacy in relation to our services.
1 If you have a Personal or Business service, you can extend online, over the phone or at the Post Office. If you're a Concession customer you can call us or visit the Post Office to extend your service. To extend a Home Office service, please visit the Post Office.
2 To extend your international service, or while overseas, please call us on +61 3 9847 6098 or have someone lodge the change on your behalf at the Post Office. Please note, some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation. We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.