If you are unable to visit a Post Office in person to extend, change or cancel your existing service, contact us online for help.
Personal or Business
If you have a Personal or Business service, you can extend online, over the phone or at the Post Office.
Concession
You can extend a Concession Mail Redirection online, over the phone or at the Post Office. To extend a Concession Mail Hold, please call us or visit the Post Office.
Home office
If you have a Home office Mail Redirection or Mail Hold, we can process your service extension at the Post Office.
What you'll need
To extend your service you'll need to provide:
- Your 9-digit Customer Reference Number (you can find your CRN on your original application, confirmation letter and extension letter)
- Your surname (so that we can verify your identity)
Note: please allow 3 full business days for your extension to take effect. Your extension letter includes a pay by date to guide you. If you miss the pay by date, you’ll need to take out a new service, rather than extend.
Extending while overseas
If you’re overseas2 and need to extend your service (applies to all Mail Redirection and Mail Hold service types) you can extend online, call us to pay by credit card or have someone lodge the change for you at the Post Office.
Choose to extend your Personal Mail Redirection or Mail Hold using our online form, by calling us or in person at the Post Office.
If you have a Concession Mail Redirection, you can extend your service online, over the phone or at the Post Office.
To extend your Concession Mail Hold please call us or visit the Post Office in person.
Note: Eligibility rules apply for Concession rate.
If you have a Business Mail Redirection or Mail Hold you can extend online, over the phone or by visiting the Post Office.
Your Home office Mail Redirection or Mail Hold can be extended by visiting the Post Office.
Important information
Read the Mail Redirection and Mail Hold Terms & Conditions.
Find out how we're protecting your privacy in relation to our services.
1 If you have a Personal or Business service, you can extend online, over the phone or at the Post Office. If you're a Concession customer you can call us or visit the Post Office to extend your service. To extend a Home Office service, please visit the Post Office.
2 To extend your international service, or while overseas, please call us on +61 3 9847 6098 or have someone lodge the change on your behalf at the Post Office. Please note, some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation. We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.
