Don't miss your delivery

Whether you’re out after work or won't be home until later, we can still drop your eligible delivery off at your place so it’s waiting for you when you get back1.

Update your preference with your MyPost account

To have all your eligible1 parcels left in a safe place, simply update your preference with your MyPost account.

Why we won't leave a parcel

We won’t leave a parcel at your property if the sender strictly requires a signature on delivery, or your location is considered unsafe or it's not accessible by our drivers.

Examples of ‘unsafe’ locations include when:

  • the front of the property is near the street in view of passers-by
  • the location is not protected from the weather
  • our posties would have to leave their bike unattended or out of sight 
  • they are uncertain if there are dogs present or a pet that may interfere with the parcel
  • it’s an apartment where we only have ground level, common area access
  • the driver feels that the parcel will be unsafe due to other factors (for example, there were many people gathered near your property at the time of delivery)
1 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.