No more missed deliveries

Not home when your parcel arrives? We can still leave it in a safe place so it’s waiting for you when you get back1.

Download our free mobile app

Use it to track2 your parcel, tell us to leave it in a safe place or change its delivery address.

Why we won't leave a parcel

We won’t leave a parcel at your property if the sender strictly requires a signature on delivery, or your location is considered unsafe or inaccessible to our drivers.

Examples of unsafe locations include when:

  • the front of the property is near the street in view of passers-by
  • the location is not protected from the weather
  • our posties would have to leave their bike unattended or out of sight 
  • our posties are uncertain if there are dogs present or a pet that may interfere with the parcel delivery
  • it’s an apartment where we only have ground level, common area access
  • the driver feels that the parcel will be unsafe due to other factors (for example, there were many people gathered near your property at the time of delivery)

Missed a delivery?

If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.

You'll have 10 business days to collect it before it’s returned to the sender.

1 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.

2 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service