Returns solutions for your business

With our flexible and hassle-free parcel returns service, you can make it easy for customers to return your parcels.

We offer 2 returns options:

  • eParcel returns - for domestic and international returns (New Zealand to Australia returns only)
  • Return Paid parcels - for domestic returns only

eParcel Returns

eParcel Returns enables you to manage your returns and delivery through eParcel, Australia's largest business-to-consumer parcel delivery service. eParcel is available if you send over 2,000 parcels a year.

Features - Domestic

  • Convenience - customers can either contact you to arrange a return, use the label you've sent with the item, or visit the Returns Portal to arrange the return themselves. Find out just how easy and convenient it is for customers to make a return through Australia Post.
  • Packaging - specify Australia Post packaging for your returns
  • Easy to return - over 20,000 returns locations Australia-wide (Post Offices, street posting boxes and 24/7 Parcel Lockers)
  • Tracking - available in selected locations for peace of mind
  • Email notification - notification sent to the sender when we first scan the return parcel and when it's delivered back to you to provide them peace of mind
  • Speed of delivery - choose International Standard or International Express
  • Print at Post - if your customer does not have access to a printer they can print their returns label by visiting a participating Post Office1

Features - International2

  • Convenience - customers can contact you to arrange a return
  • Available countries - international returns are currently only available for articles to be returned from New Zealand to Australia
  • Easy to return - customers in New Zealand can now easily return parcels at over 1,000 New Zealand Post Offices
  • Tracking – available on International Express returns only
  • Speed of delivery - choose International Standard or International Express

Return Paid parcels (Domestic)

If you need a basic, untracked returns solution, the Return Paid parcels service makes it easy for your customers to return items to you.


  • Simple to use - just give your unique Return Paid number to customers
  • Cost control - only pay for parcels that are returned to you
  • Easy to manage - cost is charged to your Australia Post credit account
  • Easy to return - customers lodge returned item through any Post Office or street posting box

Don't have an eParcel account?

1 Only available at selected Post Offices. Visit the Post Office locator to search for your nearest outlet offering Print at Post.

2 International returns currently only available from New Zealand to Australia.

3 “Delivery matters – understanding the needs of online shoppers” (Royal Mail, 2016)