Post office and retail updates

1 April 2026

From Friday 1 May 2026 the Australia Post Digital iD™ App will be closed. Customers will no longer be able to use the app for verification or proof of age purposes (online or in-person). This includes the Digital Keypass.

14 January 2026

From Monday 26 January 2026, third-party gift cards will no longer be sold via the Australia Post online shop. Gift cards are still available for purchase at participating Australia Post outlets. 

From 1 September 2025, we will no longer offer new policies for car, home, contents and landlord insurance. Policy renewals and NSW CTP Green Slip insurance will remain available until further notice.

From 12 February 2025, we're prioritising our core range of products to ensure we are meeting the needs of our customers. This will mean some product ranges will no longer be available online but still be available at participating Post Offices.

We’re committed to meeting customer needs, enhancing experiences and providing outcomes – today, and into the future.

Received a missed delivery notification? Find out what it means and what you’ll need to do.

If you buy a product from us, it's covered by the Australia Post Returns Policy.

Please be aware of potential scams involving Gift Cards, which are often made via phone call or email.

Note: we would never ask for payment in the form of a Gift Card.

As REDcycle have ceased operations due to challenges in the recycling network, our customers are no longer able to recycle their used plastic satchels via REDcycle bins.