Post Office and retail updates
Price changes for PO Boxes
On 1 February, price changes will take effect for Post Office boxes, common boxes, private bags and locked bags.
2025 Lunar New Year Snake PNC (RAM) (76603191) cover printing error
The back of the cover for the 2025 Lunar New Year Snake PNC (RAM) (76603191) incorrectly states the limited edition quantity for this product as 7,000.
The correct limited edition quantity is 6,000.
Australia Post Mobile and Broadband service closure
All 365-day prepaid mobile plans expired on 30 September 2024.
All 30 day / monthly services (mobile and broadband) expired on 30 July 2024.
Our Customer Commitment
We’re committed to meeting customer needs, enhancing experiences and providing outcomes – today, and into the future.
Collecting a parcel from the Post Office
Received a missed delivery notification? Find out what it means and what you’ll need to do.
Returns Policy
If you buy a product from us, it's covered by the Australia Post Returns Policy.
Gift Card scam alert
Please be aware of potential scams involving Gift Cards, which are often made via phone call or email.
Note: we would never ask for payment in the form of a Gift Card.
REDcycle soft plastic recycling no longer available
As REDcycle have ceased operations due to challenges in the recycling network, our customers are no longer able to recycle their used plastic satchels via REDcycle bins.
Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as a team. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.