All mail services to and from Canada (excluding International Courier) are suspended as of 27 Nov due to a strike by Canadian postal workers. Find out more.

Delayed, lost or damaged items

View information on delayed deliveries, missing items, compensation and returning an item you’ve purchased from Australia Post.

Delayed deliveries

Read about domestic and international service disruptions, delivery delays and more.

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Missing items

What to do if your delivery item hasn't arrived.

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Download our mobile app

Manage deliveries with MyPost

Apply for a MyPost Concession card

Track your item

Collection points

24/7 Parcel Locker collect

Collect your parcel from a Post Office

Manage deliveries in transit

Have your parcel left in a safe place

Redirect parcels in transit

Collecting missed deliveries

Delayed, lost or damaged items

Missing items

Compensation for lost or damaged items

Returns policy

Manage your mail

Redirect & hold mail

Redirect mail

Free 12-month mail redirection for special circumstances

Hold mail

Extend your service

Proving your identity

Change or cancel your mail redirection or hold

Mail Redirection and Mail Hold Terms & Conditions

Privacy notice

PO Boxes & Private Bags

Use a PO Box for parcel deliveries

Mail2Day notifications

Free PO Boxes for Sydney's homeless

Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions

PO Box Plus

Manage junk mail

Mail and parcel delivery – street and roadside

Send parcels in Australia

Parcel Post

Express Post

Express Post guarantee

Optional extras

24/7 Parcel Locker

Send letters in Australia

Regular letters

Priority letters

Domestic letter with tracking

Registered Post

Express Post letters

Send parcels overseas

International Courier

International Express

International Standard

International Economy

International optional extras

International zones

International customs forms

Electronic Advance Data (EAD)

International post guide

Send letters overseas

International Post Registered

International Express letters

Packaging

Envelopes and satchels

Boxes and bags

Packaging tips

Stamps

Stamp prices

Concession stamps

Conditions of use

Stamp issues and collectables

MyStamps

Personalised Stamps

Online postage labels

Parcel return

Postage costs and delivery times

Disruptions and updates

Delivery speeds and coverage

International delivery times and destination guide

Sending guidelines

Size and weight guidelines

International post guide

Dangerous, prohibited and restricted items

Dangerous Goods and Prohibitions Returns FAQ