All mail services to and from Canada (excluding International Courier) are suspended as of 27 Nov due to a strike by Canadian postal workers. Find out more.

Delayed, lost or damaged items

View information on delayed deliveries, missing items, compensation and returning an item you’ve purchased from Australia Post.

Delayed deliveries

Read about domestic and international service disruptions, delivery delays and more.

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Missing items

What to do if your delivery item hasn't arrived.

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Compensation

You may be entitled to compensation for delayed, lost or damaged items.

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Returns Policy

Read our policy on returning an item you’ve purchased from Australia Post.

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