If you are unable to visit a Post Office in person to extend, change or cancel your existing service, contact us online for help.
Personal
- From $26.1
- Hold mail addressed to your home – all you need to do is provide ID.
Concession
- From $15.60.1
- Ideal if you have a valid concession card (or you’re listed on someone else’s).2
Home office
- $66 flat fee per month.3
- Great if your business and home address are the same, or you have an SMSF or trust.4
Business
- $132 flat fee per month.3
- Perfect if you need to hold your business, organisation, company, school or NFP mail.4
How it works
Mail Hold is a great way to keep your mail from building up in your letterbox when you’re holidaying, taking an extended break or putting work on pause for a bit.
While active, your letters and parcels will be securely stored by Australia Post. When your Mail Hold service ends, your mail will be delivered as addressed – the next business day or as soon as possible.
- Hold eligible letters and parcels from 1 week to 12 months.
- Add up to 6 names on your application (e.g. those you live with, your business’ other trading names, your legal name before marriage).
- Extend your service, change or cancel at any time.
Personal
Personal Mail Hold is perfect if you’re going away and don’t run a registered business, Self-managed Super Fund or trust from home, or have a concession card.
Please provide proof of ID when you apply..
| Applicant | First week | Additional weeks |
|---|---|---|
| Personal | First week $26 |
Additional weeks $6 |
Concession
If you have a valid concession card, or you’re listed as a dependant on someone else’s, you may be eligible for a reduced rate.2
Apply at the Post Office with your proof of ID and one of these concession cards:
- Commonwealth Seniors Health Card
- Health Care Card (all types)
- Pensioner Concession Card
- Department of Veterans' Affairs Card
- MyPost Concession Card5
- Norfolk Island Social Services Card
- Veterans' Repatriation Health Card
| Applicant | First week | Additional weeks |
|---|---|---|
| Concession | First week $15.60 |
Additional weeks $3.60 |
Seasonal pricing
Heading off over Christmas? If you’re taking a holiday from your business or company, school, charity, not-for-profit (NFP), or you operate a business from home, have a Self-Managed Super Fund (SMSF) or trust, you may qualify for a reduced rate on your Mail Hold service.
Seasonal pricing will apply per week, 20 December 2020 – 15 January 2021.6
Home office
If you operate a home business, trust or Self-Managed Super Fund (SMSF) from home, you may be eligible for a reduced fee on your Mail Hold service.
Apply at the Post Office with your proof of ID and:
- For a home office business: a business certificate statement or tax statement.
- For a trust (individual or company trust): a trust statement with your mailing address.
- For a self-managed super fund: an SMSF statement with your residential mailing address.
| Applicant | Flat monthly fee | Seasonal per week6 |
|---|---|---|
| Home Office | Flat monthly fee $66 |
Seasonal per week6 $16.50 |
Business
Place your business, company, charity, organisation, not-for-profit (NFP), school or institution mail on hold by visiting the Post Office with proof of ID and proof of eligibility.
| Applicant | Flat monthly fee | Seasonal per week6 |
|---|---|---|
| Business | Flat monthly fee $132 |
Seasonal per week6 $33 |
Business proof of eligibility
The person submitting the form must be an authorised person (such as a managing partner, company secretary, trustee or office holder) or a person acting as an agent.
When you visit the Post Office, please provide proof of ID and:
- Written authorisation to act on behalf of the business or organisation: must be on official letterhead and include the full name and residential address of the person submitting the form and be signed by an authorized person of the business or organisation
- For a business: an original or certified copy of the Business Registration Certificate
- For a club or association: certified minutes of the Annual General Meeting appointing the office-holders
- For a company or trustee: apply the company seal next to the signature on the form.
| Apply online or at the Post Office | Apply at the Post Office |
|---|---|
Apply online or at the Post Office
|
Apply at the Post Office
|
Important information
Read the Mail Redirection and Mail Hold Terms & Conditions.
Find out how we're protecting your privacy in relation to our services.
1 Price is for 1 week at the relevant rate.
2 If others are listed on your application please provide a valid concession card for each person. Please apply for your Concession Mail Hold at the Post Office.
3 Price is per month at the relevant rate.
4 Please apply for your Home office or Business Mail Hold at the Post Office.
5 This card has the cardholder's name printed on it. If others are listed on your application please provide a valid concession card for each person.
6 Mail Hold weekly rate for Business and Home office customers. Price is per week at the listed rate and valid 20 December 2020 – 15 January 2021.
