Here's how it works

What you need to know about redirecting your parcel

  • You can request redirection once your parcel leaves the sender right up until the day of delivery. If redirection is no longer available for a particular parcel, you won’t be able to choose this option.
  • When you shop online, use the same email address that you used for your MyPost account. This lets you access delivery options like redirection.
  • Add your home address and mobile number to your MyPost account so we can match more parcels to you and enable your preferred delivery options.
  • Redirect your parcel while in transit to any Collection Point like a free 24/7 Parcel Locker, a participating Post Office (using Parcel Collect) or your PO Box.2

Missed a delivery?

If you're not home to sign for a delivery, or there's no safe place to leave your parcel3, we'll take it to either the nearest Post Office, or a 24/7 Parcel Locker.

1 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

2 Terms, conditions and collection time limits apply. You have 48 hours to collect your parcel from a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location, and 30 days from a PO Box. Size limits apply. View full terms and conditions