Here's how it works

What you need to know about redirecting your parcel

  • You can request redirection once your parcel leaves the sender right up until the day of delivery. If redirection is no longer available for a particular parcel, you won’t be able to choose this option.
  • When you shop online, use the same email address that you used for your MyPost account. This lets you access delivery options like redirection.
  • Add your home address and mobile number to your MyPost account so we can match more parcels to you and enable your preferred delivery options.
  • Redirect your parcel while in transit to any Collection Point like a free 24/7 Parcel Locker, a participating Post Office (using Parcel Collect) or your PO Box.2

Missed a delivery?

If you're not home to sign for a delivery, or there's no safe place to leave your parcel3, we'll take it to either the nearest Post Office, or a 24/7 Parcel Locker.