If your parcel is eligible1, you can request redirection once the parcel leaves the sender right up until the day of your delivery (if redirection is no longer available for a particular parcel, you won’t be able to choose it as a delivery option).
If your eligible1 parcel’s on its way, you can redirect it to a new address for free.
Here's how it works:
1. Check if redirection is available for your delivery
We’ll let you know if you can redirect your delivery via the tracking page on our website, and in any tracking emails we send you.
3. Request your redirection
If your parcel is eligible for redirection, you’ll be able to choose it as your delivery option from your MyPost track list – just follow the steps.
Tips for redirecting your parcels
Using the same email address that you use for your MyPost account when you shop online increases our ability to offer you delivery choices like redirection. Adding your home address and mobile number to your MyPost account is another way of helping us match more parcels to you, and enable your preferred delivery options.
Choosing to redirect your parcel while it’s in transit will add at least an extra business day to your delivery time. When you redirect your parcel, we’ll always try to let you know what your new estimated delivery date is likely to be.
You can redirect a parcel that’s in transit to any street address within Australia. But did you know you can also choose to redirect it to a Parcel Locker, a participating Post Office (using our Parcel Collect service) or your Post Office Box2? That opens up thousands more options for you to collect your parcel at a location that suits you.