What you need to know about redirecting your parcel
- You can request redirection once your parcel leaves the sender right up until the day of delivery. If redirection is no longer available for a particular parcel, you won’t be able to choose this option.
- When you shop online, use the same email address that you used for your MyPost account. This lets you access delivery options like redirection.
- Add your home address and mobile number to your MyPost account so we can match more parcels to you and enable your preferred delivery options.
- Redirect your parcel while in transit to any Collection Point like a free 24/7 Parcel Locker, a participating Post Office (using Parcel Collect) or your PO Box.2
Missed a delivery?
If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.
You'll have 10 business days to collect it before it’s returned to the sender.