If your eligible1 parcel’s on its way, you can redirect it to a new address for free.

Here's how it works:

1. Check if redirection is available for your delivery

We’ll let you know if you can redirect your delivery via the tracking page on our website, and in any tracking emails we send you.

2. Log in to MyPost

You can only request redirection for parcels if you have a MyPost account. Log in to view your track list and your delivery options.

3. Request your redirection

If your parcel is eligible for redirection, you’ll be able to choose it as your delivery option from your MyPost track list – just follow the steps.

Tips for redirecting your parcels

1 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

2 Parcel Lockers terms and conditions apply. Collection time limits apply. Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers.

You have 48 hours to collect your parcel once it has arrived at a Parcel Locker or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.