Here's how it works

1. Check if redirection is available for your parcel

We’ll let you know if you can redirect your delivery via our tracking page or through any tracking emails we send you.

2. Log in to your MyPost account

You can only request redirection for parcels if you have a MyPost account.

Log in to view your track list and collection points.

3. Request a redirection

If your parcel is eligible for redirection, you’ll be able to choose that option from the track list in your MyPost account.

What you need to know about redirecting your parcel

  • You can request redirection once your parcel leaves the sender right up until the day of delivery. If redirection is no longer available for a particular parcel, you won’t be able to choose this option.
  • When you shop online, use the same email address that you used for your MyPost account. This lets you access delivery options like redirection.
  • Add your home address and mobile number to your MyPost account so we can match more parcels to you and enable your preferred delivery options.
  • Redirect your parcel while in transit to any Collection Point like a free 24/7 Parcel Locker, a participating Post Office (using Parcel Collect) or your PO Box.2

Missed a delivery?

If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.

You'll have 10 business days to collect it before it’s returned to the sender.

1 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

2 Terms, conditions and collection time limits apply. You have 48 hours to collect your parcel from a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location, and 30 days from a PO Box. Size limits apply. View full terms and conditions