If your parcel is eligible1, you can request redirection once the parcel leaves the sender right up until the day of your delivery (if redirection is no longer available for a particular parcel, you won’t be able to choose it as a delivery option).
Here's how it works:
1. Check if redirection is available for your delivery
We’ll let you know if you can redirect your delivery via the tracking page on our website, and in any tracking emails we send you.
3. Request your redirection
If your parcel is eligible for redirection, you’ll be able to choose it as your delivery option from your MyPost track list – just follow the steps.
Tips for redirecting your parcels
Using the same email address that you use for your MyPost account when you shop online increases our ability to offer you delivery choices like redirection. Adding your home address and mobile number to your MyPost account is another way of helping us match more parcels to you, and enable your preferred delivery options.
Choosing to redirect your parcel while it’s in transit will add at least an extra business day to your delivery time. When you redirect your parcel, we’ll always try to let you know what your new estimated delivery date is likely to be.