More convenient ways to get your parcel

You can now collect your parcel when and where it suits you from any of our collection points – a Post Office, a PO Box or a free 24/7 Parcel Locker.

Free 24/7 Parcel Lockers

Pick up your parcels anytime – day or night – from a free and secure Parcel Locker1. Available in over 470 convenient locations nationwide.

Post Offices

Use Parcel Collect to send your parcels to a participating Post Office that's closest to where you live, work or play. It’s free, easy and convenient1.

PO Boxes

A PO Box isn't just for letters. Get your parcels sent there too1. It's private, secure and accessible 24/7.

Delivery already on its way to you?

No problem. If you’re not going to be home to sign for a delivery, you can have it left in a safe place3 or sent to a new location4.

Track your parcel

Get more control over your delivery options by staying up to date.2

Leave it in a safe place

You can request to have your parcel left in a safe location if you're not home.3

Send to a new address

Redirect your parcel to a different address and we'll send it there instead.4

Download our free app

Use it to track your parcel, tell us to leave it in a safe place or change its delivery address.

Missed a delivery?

If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.

You'll have 10 business days to collect it before it’s returned to the sender.

1 Terms, conditions and restrictions apply. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location and 30 days from a PO Box. Size limits apply. Post Offices will accept parcels up to 22 kg and not greater than 105 cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted.

Parcel delivery via red doors is subject to size and availability restrictions. Parcels that can’t be delivered using a red door box will be given a card advising collection from your Post Office. Red door boxes are available at participating Post Offices.

2 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.

3 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.

4 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.