More convenient ways to get your parcel
You can now collect your parcel when and where it suits you from any of our collection points – a Post Office, a PO Box or a free 24/7 Parcel Locker.
Free 24/7 Parcel Lockers
Pick up your parcels anytime – day or night – from a free and secure Parcel Locker1. Available in over 470 convenient locations nationwide.
Use Parcel Collect to send your parcels to a participating Post Office that's closest to where you live, work or play. It’s free, easy and convenient1.
Delivery already on its way to you?
Track your parcel
Get more control over your delivery options by staying up to date.2
Leave it in a safe place
You can request to have your parcel left in a safe location if you're not home.3
Missed a delivery?
If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.
You'll have 10 business days to collect it before it’s returned to the sender.
Frequently asked questions