If you are unable to visit a Post Office in person to extend, change or cancel your existing service, contact us online for help.
Personal
- From $321.
- Ideal for your personal mail (when you don’t have a concession card or run a business from home).
Concession
- From $19.201.
- Perfect if you have an eligible concession card (or you're listed on someone else's)2.
Home office
- From $641.
- Great if you operate a business from home, or have an SMSF or trust3.
Business
- From $1281.
- Relocating your business? Make sure your mail comes too.
How it works
Mail Redirection is designed to make moving home or business easy. Once set up, your mail will be forwarded from your old address directly to your new address, leaving you free to focus on your move.
- Redirect eligible mail and parcels for 1, 3, 6 or 12 months.
- Add up to 6 names to your application (e.g. people you live with, your legal name before marriage, chosen English name or alias).
- Opt-in to notify selected banks, insurers, energy providers and telcos of your new address4.
- Extend your service, change or cancel at any time.
Note: If you’re in charge of a deceased estate, or are a victim of domestic violence or a natural disaster within Australia, you may be eligible for a free 12-month mail redirection.
Personal
Our most popular service, a Personal Mail Redirection is great if you (and others listed on your application) don’t have a concession card or operate a business from home.
Simply provide proof of your identity when you apply.
| Redirection to: | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | Up to 1 month $32 |
Up to 3 months $64 |
Up to 6 months $96 |
Up to 12 months $160 |
| International5 | Up to 1 month $64 |
Up to 3 months $128 |
Up to 6 months $192 |
Up to 12 months $320 |
Concession
You may be eligible for a reduced rate if you hold (or are listed as a dependant on) a valid concession card2.
Please provide proof of your identity and your concession card when you apply.
Apply online or at the Post Office if you have a:
- Commonwealth Seniors Health Card
- Health Care Card (all types)
- Pensioner Concession Card
Apply at the Post Office if you have a:
- Department of Veterans' Affairs Card
- MyPost Concession Card6
- Norfolk Island Social Services Card
- Veterans' Repatriation Health Card
| Redirection to: | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | Up to 1 month $19.20 |
Up to 3 months $38.40 |
Up to 6 months $57.60 |
Up to 12 months $96 |
| International5 | Up to 1 month $38.40 |
Up to 3 months $76.80 |
Up to 6 months $115.20 |
Up to 12 months $192 |
Home office
A Home office Mail Redirection bundles the redirection of your personal mail and the mail for your home business, trust or Self-Managed Super Fund (SMSF)3.
Please apply at the Post Office with proof of your identity showing your residential mailing address, and:
- For a home office business: a business certificate statement or tax statement.
- For a trust (individual or company trust): a trust statement with your mailing address.
- For a self-managed super fund: an SMSF statement with your residential mailing address.
| Redirection to: | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | Up to 1 month $64 |
Up to 3 months $160 |
Up to 6 months $320 |
Up to 12 months $640 |
| International5 | Up to 1 month $128 |
Up to 3 months $320 |
Up to 6 months $640 |
Up to 12 months $1,280 |
| Apply online | Apply at the Post Office |
|---|---|
Apply online or at the Post Office if you have a valid:
|
Bring each of the following document types to apply at the Post Office:
|
International mail redirection
Heading overseas? To redirect mail from Australia to an international address you’ll need to apply in person at the Post Office.5
Important information
Read the Mail Redirection and Mail Hold Terms & Conditions.
Find out how we're protecting your privacy in relation to our services.
1 Price quoted is for 1 month within Australia at the relevant rate.
2 If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual to gain a concession for the service.
3 Please apply for your Home office Mail Redirection at the Post Office.
4 Available to Personal and Concession Mail Redirection applicants. Please refer to Notify My Providers Terms and Conditions for more details.
5 Please apply for your International Mail Redirection at the Post Office. Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation. We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.
6 This card has the cardholder's name printed on it.
7 Only available where an item has been addressed to a street address, and when the sender has included your registered email address, mobile phone number or Australia Post customer number in the shipping information they’ve given us.
