Collect a parcel from the Post Office

Not home to sign for a parcel or Registered Post letter, or there's no safe place for us to leave it?1 We'll take it to a nearby Post Office.

Australia Post holds parcels for 10 business days for you to collect, before it’s returned to sender. 

When collecting from the Post Office, we'll ask you to show ID proving that you're either the person it's addressed to (the 'addressee'), or someone who's authorised to collect (on the addressee's behalf).

If the parcel was sent to a Parcel Collect address or was transferred from a Parcel Locker, we’ll ask you to show the collection notification email or SMS, in addition to suitable ID. 

What ID you need to bring

ID requirements differ depending on how the parcel is addressed.

Give someone else authority to collect

Can’t get there yourself? Someone else can collect your parcel for you. 

If they have the same address, they can collect it, as long as they have proof of that address and suitable ID. If they have a different address, you’ll need to give that person authority to collect.

Choose one of the below ways to authorise collection, and another person can pick up your parcel with suitable ID.