Collecting missed deliveries
Received a missed delivery notification? Here’s what you can do to collect your parcel.
Not home to sign for a parcel or Registered Post letter, or there's no safe place for us to leave it?1 We'll take it to a nearby Post Office.
Australia Post holds parcels for 10 business days for you to collect, before it’s returned to sender.
When collecting from the Post Office, we'll ask you to show ID proving that you're either the person it's addressed to (the 'addressee'), or someone who's authorised to collect (on the addressee's behalf).
If the parcel was sent to a Parcel Collect address or was transferred from a Parcel Locker, we’ll ask you to show the collection notification email or SMS, in addition to suitable ID.
Can’t get there yourself? Someone else can collect your parcel for you.
If they have the same address, they can collect it, as long as they have proof of that address and suitable ID. If they have a different address, you’ll need to give that person authority to collect.
Choose one of the below ways to authorise collection, and another person can pick up your parcel with suitable ID.
When a parcel is awaiting collection, you may see the option Let someone collect this parcel on the AusPost app, or when you’re tracking online.
Follow the prompts to create and share a collection authorisation image. You’ll need a MyPost account to do this – it’s free to sign up and easy to use.
Then, another person can take this to the Post Office with suitable ID.