Choose from 3 options to collect a missed parcel delivery

Nominate someone else to collect an item for you

For some missed deliveries, you can nominate someone else to collect a missed delivery for you. If they live at the same address, they’ll need to provide proof of that address and proof of their identity. If they have a different address, you’ll need to give that person authority to collect your item on your behalf. There are three ways to nominate someone to collect an item for you.

Note, some senders may require in-person collection by you (the addressee) only. This means authority to collect isn’t an option.

Proof of identity

ID requirements differ depending on how the parcel is addressed.