If you're not home to sign for a delivery, or there's no safe place for us to leave the item1, we'll take it to the nearest Post Office.
You'll have 10 business days to collect it before the item is returned to the sender.
What you need to bring
You'll need to take suitable ID with you that matches either the name OR the address on the item.
Note: If an item is addressed to a business without a person's name, you'll need to provide proof of your association with the business. We'll accept the following:
- business card
- business registration certificate
- electronically forwarded email that's printed
- authority letter including your name and ID details written on company letterhead.
Can't make it there yourself?
Anyone from the address can collect the item as long as they have proof of address and suitable ID.
You can also have someone from a different address collect it by:
Can't collect from that Post Office?
You can transfer your item to another Post Office within Australia for $6.95. (Handy if you're travelling or have a new address.)
Not sure why your item was taken to a particular Post Office? Report a delivery issue and ask us to waive the transfer fee.