If you're not around to sign for a delivery, or there's no safe place for us to leave the item1, we'll take it to a nearby Post Office.

You'll have 10 business days to collect it before the item is returned to the sender.

What you need to bring

You'll need to take suitable ID with you that matches either the name OR the address on the item.

Note: If an item is addressed to a business without a person's name, you'll need to provide proof of your association with the business. We'll accept as evidence a business card, business registration certificate, electronically forwarded email that's printed out, or an authority letter including your name and ID details written on company letterhead.

Can't make it there yourself?

No problem. Anyone from the address is able to collect the item, as long as they have proof of address and suitable ID.

You can also have someone from a different address collect it by:

Prefer to have it sent to another Post Office?

You can complete this form to transfer your item to another Post Office closer to work or school for a flat rate of $6.80.

Tired of missed deliveries?

Did you know that home isn’t your only delivery address?

You can choose to send your parcel to any of thousands of Australia Post locations around the country.

When you have a free MyPost account, you can:

  • Give us the okay to leave parcels in a safe place when you’re not home2

  • Send your parcels to a Post Office of your choice - near home, work or anywhere that suits you3

  • Collect your parcels anytime, day or night, from a free, secure 24/7 Parcel Locker5

  • Change your delivery address while your parcel is on its way4

1 Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety.

Australia Post will card or deliver parcels according to the following methods:

  • delivery to the door
  • street delivery into a mail box with an approved size, location and number
  • delivery over the counter at a Post Office
  • roadside delivery into a mail box with an approved size, location and number
  • a Post Office box, locked bag, private mail bag or community bag

2 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.

3 Parcel Collect terms and conditions apply

4 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

5 You have 48 hours to collect your parcel once it has arrived at a Parcel Locker or Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105 cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full Parcel Locker terms and conditions for further details.