If you're not around to sign for a delivery, or there's no safe place for us to leave the item1, we'll take it to a nearby Post Office.

You'll have 10 business days to collect it before the item is returned to the sender.

What you need to bring

You'll need to take suitable ID with you that matches either the name OR the address on the item.

Note: If an item is addressed to a business without a person's name, you'll need to provide proof of your association with the business. We'll accept as evidence a business card, business registration certificate, electronically forwarded email that's printed out, or an authority letter including your name and ID details written on company letterhead.

Can't make it there yourself?

No problem. Anyone from the address is able to collect the item, as long as they have proof of address and suitable ID.

You can also have someone from a different address collect it by:

  • completing the 'collection authorisation' section on your notification card and have them take it to the Post Office, along with suitable ID; OR
  • completing a letter of authority form (84kb) for them to print and present at the Post Office, along with suitable ID

Prefer to have it sent to another Post Office?

You can complete this form to transfer your item to another Post Office closer to work or school for a flat rate of $6.50.

Tired of missed deliveries?

Did you know that home isn’t your only delivery address?

You can choose to send your parcel to any of thousands of Australia Post locations around the country.

When you have a free MyPost account, you can:

  • Give us the okay to leave parcels in a safe place when you’re not home2

  • Send your parcels to a Post Office of your choice - near home, work or anywhere that suits you3

  • Collect your parcels anytime, day or night, from a free, secure 24/7 Parcel Locker5

  • Change your delivery address while your parcel is on its way4

1 Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety.

Australia Post will card or deliver parcels according to the following methods:

  • delivery to the door
  • street delivery into a mail box with an approved size, location and number
  • delivery over the counter at a Post Office
  • roadside delivery into a mail box with an approved size, location and number
  • a Post Office box, locked bag, private mail bag or community bag

Not all deliveries are eligible to be left in a safe place, but when it is available, we’ll let you know via email or in your MyPost track list. Requests to leave your parcel in a safe place can only be completed where our driver is able to leave the parcel out of sight from the street, not exposed to weather damage or interference by pets. Read the full terms & conditions for leaving parcels in a safe place.

3 Parcel Collect terms and conditions apply

4 Charges apply if you want to change your delivery address. Service only available for parcels in transit, when the sender has used eParcel or MyPost Business for domestic delivery and included your registered email address or MyPost customer number in their shipping information.

5 You have 48 hours to collect your parcel once it has arrived at a Parcel Locker or Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105 cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full Parcel Locker terms and conditions for further details.