If you're not around to sign for a delivery, or there's no safe place for us to leave the item1, we'll take it to a nearby Post Office.
You'll have 10 business days to collect it before the item is returned to the sender.
What you need to bring
You'll need to take suitable ID with you that matches either the name OR the address on the item.
Note: If an item is addressed to a business without a person's name, you'll need to provide proof of your association with the business. We'll accept as evidence a business card, business registration certificate, electronically forwarded email that's printed out, or an authority letter including your name and ID details written on company letterhead.
Can't make it there yourself?
No problem. Anyone from the address is able to collect the item, as long as they have proof of address and suitable ID.
You can also have someone from a different address collect it by:
Can't collect from that Post Office?
You can have your item transferred to another Post Office for $6.80. (Handy if you're not around at the moment, or you've changed address.)
Or, if you're not sure why your item was taken to the Post Office it's at, you can report a delivery issue instead – asking us to waive the transfer fee.