Important information for eParcel Contract customers

Over the next two years, eParcel Contract will be replaced with our new parcel delivery solution – Parcel Contract.

Until then, you can continue to access all eParcel Contract services and assistance from our support team.

eParcel Contract

As a valued eParcel customer, we have a range of support services to help make using eParcel as easy as possible.

eParcel Contract important notices

Fuel surcharge

See the fuel surcharge percentage being applied to your eParcel service next month.

Minimum system requirements

  • Operating System: Windows 8.1 and above
  • Browsers include: I.E. 11 or greater, Google Chrome V50.0 or greater, Firefox V53.0 or above
  • Laser printer

eParcel additional features

1 Cover is available for parcels valued up to $5,000. There is no cover for valuables which contain cash, gold, jewellery, precious stones or negotiable securities, any other substance or thing the carriage of which is prohibited by Law or under the Australia Post Terms and Conditions.

Packaging of goods must be adequate to withstand the rigours of road transport and bulk handling, otherwise claims for damage will not be accepted.

Claims can only be made for the replacement value of the goods plus postage. Claims cannot be made for any consequential loss due to damage, delayed delivery or loss. Claims can only be made by the sender. Addressees cannot claim.

Payment of any compensation is via a credit to the customer's account.

The purchase of Transit Cover does not limit any rights or remedies you may have under the Australian Consumer Law. Find out more here.