Six questions to ask before buying car insurance

Here are six important questions that we recommend you ask when buying car insurance:

Have you got the right level of coverage?

A common mistake car insurance buyers make is not understanding the coverage they need. Before doing anything else, put together a list of the things you'd like to be covered for. It might be worth paying more for comprehensive insurance rather than basic third-party insurance to take care of your family in case of a serious accident.

You could also get blindsided by costs you didn't expect after an accident, so make sure you consider any optional extras your insurer offers. For example, while your car is being repaired, you might need a car to get to and from work. Australia Post’s Comprehensive Car Insurance will keep you on the move by arranging a hire car for 14 days - if you’re involved in a car accident where you aren’t the driver at fault.
 

Have you asked about discounts?

Most car insurance providers offer discounts and savings as long as you meet eligibility criteria and requirements. There are usually discounts for claim-free drivers, loyal customers, online purchases, higher excesses, and full and upfront payments. There are many ways you can save on your policy - all you have to do is ask!

Have you checked the policy before signing?

One of the most important things to remember is to thoroughly read your policy before you accept the terms and conditions. Understand the terms and definitions used, make sure you have met all policy conditions and ensure you have checked what's excluded from your cover.

Do you understand the difference between 'Market value' and 'Agreed value'?

The market value is what your car is currently worth on the market. It's an arbitrary number that the market creates based upon the year and make/model of the car. The agreed value is the amount that you and the insurance provider determine to be fair and agree upon. Be careful because some insurers increase the cost of your premium if your agreed value is higher than the market value.

Are you happy with the level of customer service?

When you're shopping around for the best car insurance quote and rates, it's important to make sure you're happy with the level of customer service offered. Getting into an accident is stressful enough without having to deal with poor customer service. Ensure that your insurer provides you with adequate support and will make claims as easy as possible.

Have you told the truth, the whole truth and nothing but the truth?

Make sure you provide your insurance company with accurate information. Lying about who drives the car, what the car is used for and where it's parked at night can jeopardise your policy. Insurers have the right to refuse to pay a claim and/or cancel the policy if you are proven to be fraudulent.