How to activate and register your card

You're almost ready to start spending, just a few simple steps to go!

Renewing and replacing your card

If your card is due to expire, we’ve got you covered. If you’ve registered your Load&Go card online and have a balance greater than $6.95, we’ll automatically send you a new card before your current one expires.

Or, if you’ve damaged or misplaced your Load&Go card, call us on 1300 665 054 and we’ll organise a replacement for you.

Your new card will be sent to you in the mail within 10 business days. You’ll also receive a letter telling you to head to your nearest participating Post Office to get your card activated.

If you've already received your letter, here's what to do: