Scams targeting Australia Post customers

  • Australia Post will never email, call or text you asking for personal or financial information or a payment.
  • Report a suspicious email or text message that appears to be from Australia Post to and delete it immediately.
  • If you believe you have fallen victim to a scammer, contact IDCARE on 1800 595 160.  For customers impacted by SMS scams, please refer to the ID CARE factsheet.
  • To learn more about how we can help protect you, how to protect yourself and what to do if you are targeted, visit online security, scams and fraud.

Australia Post has been made aware of fraudulent text messages that are circulating advising customers of an update for a delivery OR prompting them to click on a link to pay a fee to have a parcel delivered.

Here are are some example text messages.



The link will lead to a fake Australia Post website which is designed to steal your personal and financial information.

Some examples below.




There's a variety of ways online attackers may attempt to gain your personal or financial information, or exploit you for financial gain.

Please be aware that Australia Post will never:

  • Ask you to click on an email link to print off a label to redeem your package
  • Email or call you to ask for personal or financial information including password, credit card details or account information
  • Call or email you out of the blue to request payment

If you receive any suspicious emails, please:

Check this page regularly for updates on the scams targeting Australia Post customers.

Examples of fraud and scams

Below are some examples of the more common types of fraud and scams that you should be aware of.

Click an option below to learn more.